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Customer Service Associate Jobs

Company

General Dynamics Mission Systems, Inc
Address , Cullman, 35057, Al
Employment type FULL_TIME
Salary $31.11 - $33.37 an hour
Expires 2023-06-25
Posted at 1 year ago
Job Description
Basic Qualifications :
High School diploma or equivalent is required plus a minimum of 6 years of relevant experience.
CLEARANCE REQUIREMENTS:
[Department of Defense Secret security clearance is preferred at time of hire.] Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position:
Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems.
We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between.


ROLE AND POSITION OBJECTIVES:

As a Customer Service Specialist for General Dynamics Mission Systems (GDMS) Precision Structures & Optics (PSO), you’ll be a member of a cross functional team primarily responsible for representing the company to external and internal customers, coordinating RFQs for functional input, calculating and preparing pricing documentation, quote sheet documentation, and submitting quotes to requestors. The Customer Service Specialist will also be responsible for coordinating contract reviews, anticipating and reconciling issues/discrepancies, and maintaining comprehensive, accurate files for quotes and orders. At General Dynamics Mission Systems we manufacture Beryllium products for use in the most demanding applications, across the aerospace, defense, and nuclear industries. Our products are used in high performance sensing systems for targeting and acquisition, surveillance, and reconnaissance missions, and are hardened for the battlefield environment.


We encourage you to apply if you have any of these preferred skills:

  • Proficiency in written and verbal communication skills with strong interpersonal skills
  • Solid computer skills, strong knowledge of MS Office, Excel, Word, Power Point, Outlook
  • Strong customer focus with ability to handle questions and/or complaints effectively and anticipate customer needs while taking personal responsibility and ownership over customers and challenges


What sets you apart:

  • Ability to work collaboratively with internal departments to expedite and resolve issues to ensure customer satisfaction
  • Experience with IFS and Oracle preferred
  • Ability to work in a fast-paced environment while maintaining a high degree of flexibility, accuracy, and attention to detail
  • Experience reviewing and interpreting contractual/specification requirements, internal flow-down requirements, and quality requirements at the time of requests for quotation and processing of purchase orders
  • Experience working in a Manufacturing environment


Our Commitment to You:

  • Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health and wellness programs, employee resource and social groups, and more
  • See more at com/careers/why-work-for-us/benefits
  • Flexible schedules with every other Friday off work, if desired (9/80 schedule)
  • An exciting career path with opportunities for continuous learning a development
  • Research oriented work, alongside award winning teams developing practical solutions for our nation’s security


Workplace Options:

This position offers a hybrid/flex work schedule.

While on-site, you will be a part of the Cullman, AL facility.


#LI-Hybrid
Salary Note: This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. Combined Salary Range: USD $31.11 - USD $33.37 /Hr. Company Overview:
At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world’s most advanced defense platforms even smarter. Our engineers redefine what’s possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https://gdmissionsystems.com/careers/why-work-for-us/benefits

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran