Assistant Customer Service Jobs in Iowa

Review and resolve shipping and payroll discrepancies; assist buyers, program managers and other team members

Perform data entry, run status reports, file and perform other general administrative duties as required

Bachelors/Associate degree and 2+ years of relevant customer service experience

Excellent written and verbal communication skills

Experience in purchasing activities, supplier/vendor expediting, RFQs, follow-up with requests, OR resolving shipping discrepancies desired.

Provide customer service and purchasing material support for the base through email and phone calls using a database.

We offer company benefits (paid vacation, paid holidays, 401K and medical insurance).

· CRM and Database Management (ZOHO and Access)

· 3 years of Customer Service or Office Management

Additional skills or experience (not mandatory)

· Online Store Management (Amazon, Shopify, etc.).

· Excellent verbal and oral communication skills.

All training is provided for this position. Basic computer knowledge only required.

1-2 years of customer service experience.

Computer skills, Microsoft Office, and typing speed of at least 50 WPM

Full Benefits Package, including Medical, Dental, and Vision Insurance

Provide customer support by email or phone to repair basic program issues.

Follow up on and maintain detailed service call notes.