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Appointment Center Representative Jobs in Tennessee

Sales Representative / Appointment Generator
By Coolray Heating, Cooling, Plumbing, Electrical At Nashville, TN, United States
Prior experience working is retail is highly desired but not required
A+ communication and customer service skills
No HVAC or Water Treatment experience required
Explain features and benefits of the various products and services while soliciting information from the customers on their individual needs
Required to be standing/walking or sitting for 4-8 hours at a time
Must be outgoing, energetic, and self-motivated
Appointment Scheduler - Concord Medical Center
By Summit Medical Group At Knoxville, TN, United States
Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.
Answers incoming phone calls in a prompt, courteous and helpful manner.
Directs all calls to appropriate areas and / or extensions.
Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
Answers and screens telephone calls, takes messages, and provides appropriate information to phone callers.
Verifies and updates necessary information in the medical records / database.

Are you looking for a job that offers a great work/life balance? We are looking for an Appointment Center Representative to join our team and help us provide excellent customer service! You'll be responsible for scheduling appointments, answering customer inquiries, and providing general customer service support. If you have excellent communication skills and a passion for helping people, this could be the perfect job for you!

Job Description of Appointment Center Representative The Appointment Center Representative is responsible for providing customer service and scheduling appointments for customers. They are the first point of contact for customers and must be able to handle inquiries and provide accurate information. The Appointment Center Representative must be able to multitask and handle a high volume of calls in a timely manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to handle a high volume of calls
• Knowledge of scheduling software
• Knowledge of customer service principles
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of scheduling software
• Knowledge of customer service principles
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to handle a high volume of calls
Job Knowledge
• Knowledge of customer service principles
• Knowledge of scheduling software
• Knowledge of appointment scheduling processes
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous appointment scheduling experience
• Previous experience working in a call center
Job Responsibilities
• Answer incoming calls and provide customer service
• Schedule appointments for customers
• Follow up with customers to confirm appointments
• Handle customer inquiries and provide accurate information
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management