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Appointment Center Representative Jobs in North Dakota

Appointment Representative - Central Scheduling
By Billings Clinic At , Billings, 59101 $15.00 - $16.50 an hour
Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
Prior experience in a customer service related field preferred; health care experience is desirable
Accesses on-line physician/provider scheduling protocols for each appointment scheduled to ensure scheduling accuracy.
Verifies basic demographic information when scheduling; pre-registers all new patients and fully registers all outreach clinic patients.
Informs patients of any financial/insurance obligations they may expect at the time of their appointment.
Performs clerical duties to include filing, mailing patient appointment reminders, faxing outreach schedules, and completing ancillary service orders.

Are you looking for a job that offers a great work/life balance? We are looking for an Appointment Center Representative to join our team and help us provide excellent customer service! You'll be responsible for scheduling appointments, answering customer inquiries, and providing general customer service support. If you have excellent communication skills and a passion for helping people, this could be the perfect job for you!

Job Description of Appointment Center Representative The Appointment Center Representative is responsible for providing customer service and scheduling appointments for customers. They are the first point of contact for customers and must be able to handle inquiries and provide accurate information. The Appointment Center Representative must be able to multitask and handle a high volume of calls in a timely manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to handle a high volume of calls
• Knowledge of scheduling software
• Knowledge of customer service principles
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of scheduling software
• Knowledge of customer service principles
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to handle a high volume of calls
Job Knowledge
• Knowledge of customer service principles
• Knowledge of scheduling software
• Knowledge of appointment scheduling processes
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous appointment scheduling experience
• Previous experience working in a call center
Job Responsibilities
• Answer incoming calls and provide customer service
• Schedule appointments for customers
• Follow up with customers to confirm appointments
• Handle customer inquiries and provide accurate information
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management