Lead Technical Support Technician(Onsite)
By Prudent Technologies and Consulting, Inc. At Houston, TX, United States
Utilize knowledge bases and other resources to find solutions and workarounds.
Act as a subject matter expert in specific areas and provide knowledge transfer to other team members.
Handle more advanced technical issues that cannot be resolved at the tier 1 level.
Investigate and troubleshoot complex technical problems reported by customers.
Collaborate with Tier 3 and Tier 4 technicians to resolve escalated issues.
Install, configure, and maintain software and hardware components.
Lead Technical Support Engineer Rocky Mountains
By INNIO Group At Colorado, United States
Remotely program engine control units as requested by channel partners for replacements, CM&U upgrades and overhauls
Self-Starter: willingness to work remotely
Focused role for support of customers in power generation applications
Coordinate the return of parts from the field for analysis
Provide technical data and information to channel partners and customers
Enter quality issues in the QC tools and participate in review meetings

Are you looking for an exciting opportunity to lead a team of Application Support professionals? We are seeking an experienced Technical Lead to join our team and provide technical leadership and guidance to our Application Support team. You will be responsible for ensuring the successful delivery of support services, providing technical guidance and expertise, and ensuring that our applications are running optimally. If you have the skills and experience to take on this challenge, we want to hear from you!

Application Support Technical Lead Job Description The Application Support Technical Lead is responsible for providing technical leadership and support for the organization’s applications. This includes providing technical guidance and support to the application development and support teams, as well as troubleshooting and resolving application issues. The Application Support Technical Lead will also be responsible for developing and maintaining application documentation, and ensuring that the applications are running optimally.

What is Application Support Technical Lead Skills Required?

• Strong technical knowledge of application development and support
• Excellent problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to work under pressure and meet deadlines

What is Application Support Technical Lead Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in application development and support
• Experience with web technologies such as HTML, CSS, JavaScript, and SQL
• Experience with application development frameworks such as .NET and Java
• Experience with databases such as Oracle, SQL Server, and MySQL

What is Application Support Technical Lead Knowledge?

• Knowledge of software development life cycle
• Knowledge of