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Americas Channel Support Account Manager Jobs in Florida

Support Account Manager Jobs
By ServiceNow At Orlando, FL, United States
Project and large account management experience
Working knowledge or ITIL incident, problem and release management process and procedures
Management – High-level oversight/escalation point for the customer’s ServiceNow Case, Problem, and Change records
Reporting – Agreed upon and regular service management reporting and analysis
Coordinate internal resources, including technical and customer support, professional services and management to meet account performance objectives and customers’ expectations
Manage special projects as assigned by management to meet customer and cross-functional team needs

Are you looking for an exciting opportunity to join a fast-paced team and help customers succeed? We are looking for an experienced Americas Channel Support Account Manager to join our team and provide world-class customer service and support. You will be responsible for managing customer relationships, resolving customer issues, and ensuring customer satisfaction. If you are passionate about customer service and have a proven track record of success, we want to hear from you!

Overview The Americas Channel Support Account Manager is responsible for providing support to the channel partners in the Americas region. This includes providing technical support, sales support, and marketing support. The Account Manager will also be responsible for developing and maintaining relationships with channel partners, as well as providing feedback to the company on channel partner performance. Detailed Job Description The Americas Channel Support Account Manager is responsible for providing technical, sales, and marketing support to the channel partners in the Americas region. The Account Manager will be responsible for developing and maintaining relationships with channel partners, as well as providing feedback to the company on channel partner performance. The Account Manager will also be responsible for providing training and support to channel partners, as well as providing product and service updates. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of the channel partner landscape in the Americas region
• Knowledge of the company’s products and services
• Knowledge of sales and marketing strategies
• Ability to troubleshoot technical issues
• Ability to provide customer service
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in channel partner support
• 5+ years of experience in sales and/or marketing
• Knowledge of the channel partner landscape in the Americas region
• Knowledge of the company’s products and services
• Knowledge of sales and marketing strategies
• Ability to troubleshoot technical issues
• Ability to provide customer service
Job Knowledge
• Knowledge of the channel partner landscape in the Americas region
• Knowledge of the company’s products and services
• Knowledge of sales and marketing strategies
• Knowledge of customer service best practices
• Knowledge of technical support best practices
Job Experience
• 5+ years of experience in channel partner support
• 5+ years of experience in sales and/or marketing
• Experience in customer service
• Experience in technical support
Job Responsibilities
• Develop and maintain relationships with channel partners
• Provide technical, sales, and marketing support to channel partners
• Provide training and support to channel partners
• Provide product and service updates to channel partners
• Provide feedback to the company on channel partner performance
• Troubleshoot technical issues
• Provide customer service