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Airport Customer Service Agent Jobs in Michigan

Customer Service Agent Jobs
By FedEx Ground At Portage, MI, United States

Shift: Tuesday - Saturday (Tues-Fri 4:00PM - 9:00PM, Sat 8:00AM - 5:00PM) Guaranteed Hours Job DutiesProvides accurate information and assistance to customers, which includes responding to ...

Customer Service Agent Jobs
By Sterling Hoffman At Jackson, MI, United States
7) Maintain customer information database on Agency Management System
1) Appropriate full-time work experience is mandatory (no students or fresh graduates please)
2) Recent experience in the insurance industry is strongly preferred
3) Preference will be given to candidates with recent experience in customer service
1) Provide timely and accurate information to incoming customer requests
2) Process customer changes according to established department policies and procedures
Customer Service Tech Agent
By Lippert At Wixom, MI, United States
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
Communication skills are required to connect staff and customers for a positive customer service experience
Communicate clearly and effectively with end users, colleagues, and management
Be knowledgeable of current and historical product operation, application, and troubleshooting
Updates job knowledge through reoccurring product training sessions
Professional verbal and written communication skills

Are you looking for a job that will take you places? Join our team as an Airport Customer Service Agent and help make the journey for our customers a smooth and enjoyable one!

Overview Airport Customer Service Agents are responsible for providing customer service to passengers at airports. They assist passengers with check-in, boarding, and baggage handling, as well as provide information about flight schedules, airport services, and other related topics. They may also be responsible for security checks and other duties as assigned. Detailed Job Description Airport Customer Service Agents are responsible for providing excellent customer service to passengers at airports. They greet passengers, check-in luggage, and provide information about flight schedules, airport services, and other related topics. They may also be responsible for assisting passengers with boarding, baggage handling, and security checks. Additionally, they may be responsible for providing customer service to passengers in the form of answering questions, resolving complaints, and providing assistance with special needs. Job Skills Required
• Excellent customer service skills
• Knowledge of airport services and procedures
• Ability to remain calm and professional in stressful situations
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to pass a background check
• Ability to stand for long periods of time
• Ability to lift and carry heavy luggage
Job Knowledge
• Knowledge of airport services and procedures
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of safety and security protocols
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience working in an airport environment
Job Responsibilities
• Greet passengers and provide information about flight schedules, airport services, and other related topics
• Check-in luggage and assist passengers with boarding and baggage handling
• Provide customer service to passengers in the form of answering questions, resolving complaints, and providing assistance with special needs
• Perform security checks and other duties as assigned