Register
Recruit Create CV

Airport Customer Service Agent Jobs in Illinois

Customer Service Agent Jobs
By Cargolux At , Chicago, 60666, Il $3,000 - $4,300 a month
Knowledge and experience in air cargo sales and/or freight forwarding considered a plus.
Minimum of one (1) year of experience sales and/or customer service.
To maintain professional and technical knowledge in regards to the air cargo industry.
Vacation and other absences should be planned in a way so as to avoid conflicting with service and business requirements.
Disseminates rate and routing information via phone, fax and email.
Attains and maintains ability to find schedules, rates and trucking data sufficient to efficiently deal with customer requests and follow ups.
Customer Service Agent Jobs
By FedEx Ground At Illinois, United States

MAY NEED TO COVER ADDITIONAL SHIFTS WHEN OTHER AGENTS ARE ON VACATION*** $17.01 PER HOUR PLUS BENEFITS

Manager, Airport Customer Care
By American Airlines At Chicago, IL, United States
Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Ensures all internal audit requirements are in compliance
Customer Service Agent Jobs
By Southwest Airlines At , Charleston, 29418, Sc $18.50 an hour
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
Pay amount doesn’t guarantee employment for any particular period of time

Are you looking for a job that will take you places? Join our team as an Airport Customer Service Agent and help make the journey for our customers a smooth and enjoyable one!

Overview Airport Customer Service Agents are responsible for providing customer service to passengers at airports. They assist passengers with check-in, boarding, and baggage handling, as well as provide information about flight schedules, airport services, and other related topics. They may also be responsible for security checks and other duties as assigned. Detailed Job Description Airport Customer Service Agents are responsible for providing excellent customer service to passengers at airports. They greet passengers, check-in luggage, and provide information about flight schedules, airport services, and other related topics. They may also be responsible for assisting passengers with boarding, baggage handling, and security checks. Additionally, they may be responsible for providing customer service to passengers in the form of answering questions, resolving complaints, and providing assistance with special needs. Job Skills Required
• Excellent customer service skills
• Knowledge of airport services and procedures
• Ability to remain calm and professional in stressful situations
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to pass a background check
• Ability to stand for long periods of time
• Ability to lift and carry heavy luggage
Job Knowledge
• Knowledge of airport services and procedures
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of safety and security protocols
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience working in an airport environment
Job Responsibilities
• Greet passengers and provide information about flight schedules, airport services, and other related topics
• Check-in luggage and assist passengers with boarding and baggage handling
• Provide customer service to passengers in the form of answering questions, resolving complaints, and providing assistance with special needs
• Perform security checks and other duties as assigned