Key Account Customer Service Rep Jobs in Massachusetts , Employment

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Key Account Customer Service Rep to join our team and provide exceptional customer service to our key accounts. You will be responsible for managing customer relationships, resolving customer inquiries, and ensuring customer satisfaction. If you are a motivated individual with excellent communication and problem-solving skills, this could be the perfect job for you!

Overview A Key Account Customer Service Representative is responsible for providing customer service and support to key accounts. They are the primary point of contact for customers and are responsible for ensuring customer satisfaction. They must be able to handle customer inquiries, resolve customer issues, and provide customer support. Detailed Job Description The Key Account Customer Service Representative is responsible for providing customer service and support to key accounts. They are the primary point of contact for customers and are responsible for ensuring customer satisfaction. They must be able to handle customer inquiries, resolve customer issues, and provide customer support. They must also be able to build and maintain relationships with key accounts. They must be able to identify customer needs and provide solutions. They must also be able to provide feedback to management on customer service issues. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to build and maintain relationships

• Ability to identify customer needs and provide solutions

• Ability to provide feedback to management

• Ability to multitask

• Ability to work independently

• Ability to work in a fast-paced environment

Job Qualifications

• Bachelor’s degree in Business Administration or related field

• At least two years of customer service experience

• Knowledge of customer service principles and practices

• Knowledge of customer relationship management (CRM) systems

• Proficiency in Microsoft Office Suite

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of customer relationship management (CRM) systems

• Knowledge of customer service software

Job Experience

• At least two years of customer service experience

• Experience in a customer service role

• Experience in a key account customer service role

Job Responsibilities

• Handle customer inquiries and provide customer support

• Resolve customer issues in a timely manner

• Build and maintain relationships with key accounts

• Identify customer needs and provide solutions

• Provide feedback to management on customer service issues

• Maintain customer records and update customer information

• Monitor customer service trends and recommend improvements