Access Service Line Liaison Jobs

Minimum of 7 years progressive health care experience

Seamless and comprehensive care across both academic campuses

Convenient access across the greater New York metro area

Transitional care from pediatric to adult medicine

2021 "Employees' Choice Awards: Best Places to Work" - Glassdoor

2021 " Best Workplaces in Health Care & Biopharma" - Fortune

Education, License, and Job Requirements:

1-2 years of customer service or Veterinary Client care experience

Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.

A team player with proven experience to deliver outstanding service within a high-volume environment (up to 80calls per shift)

Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations

Strong communication skills, both written and oral

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Ensures accuracy in answering questions and assisting customer with requests to meet their needs.

Captures customer information and document using messaging system to clinic staff and/or providers.

Provides information to customer regarding appointment location, process steps, parking, etc.

Manages overt or passive resistance to ongoing change management efforts

Facilitates ongoing change management efforts

Strong verbal and written communication skills

Ability to manage work end-to-end, including managing timelines, issues, and risks as they arise

Strong analytical and problem solving skills with the ability to define problems and contribute to solution development

Partners with clinical areas and other ancillary groups (e.g., FCC and IS) to drive overall improvement in Access performance