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Xfinity Retail Sales Professional
Company | Comcast |
Address | , Everett, 98203, Wa |
Employment type | |
Salary | $15.75 an hour |
Expires | 2023-06-18 |
Posted at | 1 year ago |
Job Summary
Job Summary
If you are a tech enthusiast, thrive on learning new things, and look for a culture built on customer support, then get ready because this is your shot at a career with no limits. We’re giving mobile a makeover, and that means exciting new directions to push your career. Whatever you want, we’ve got it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you’re made of.
Core Responsibilities
- Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
- Complies with all company and retail operational policies and procedures.
- Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
- Partners with customer care to resolve customer issues, as appropriate.
- Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
- Other duties and responsibilities as assigned.
- Performs operational and administrative tasks.
- Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
- The drive to achieve sales and customer experience goals and objectives.
- Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
- Actively engages in team huddles and learning including our training requirements. Completes training requirements and actively engage in team huddles and learning.
- Knows and understands sales compensation plan and its key elements.
- Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
Employees at all levels are expected to:
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Respect and promote inclusion & diversity.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Win as a team - make big things happen by working together and being open to new ideas.
- Drive results and growth.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Do what's right for each other, our customers, investors and our communities.
PERKS AND BENEFITS
Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most.
Our Perks and Benefits include:
- Medical, Dental and Vision coverage
- Discount tickets to our Universal Resorts
- 401K Savings Plan – with up to 6% dollar to dollar matching
- Paid Time Off
- Tuition reimbursement of up to $8,000
- Comcast XFINITY courtesy services
- Paid Parental leave
And more!
Please visit the compensation and benefits summary on our careers site for more details.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
High School Diploma / GED
Relevant Work Experience
2-5 Years
Salary:
Base Pay: $15.75
Total Target Compensation (Base Pay plus Targeted Commission): $23.44
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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