Wordpress/Woocommerce Agency Account / Project Manager - Bainbridge Island

We are Built Mighty, a mostly remote e-commerce web development company based in the US. We help businesses with their digital commerce experience. While we are primarily a development company, we focus on hiring people who have a desire to serve clients with excellence and learn from a wide range of industries and projects.

We need another great Account / Project Manager with e-commerce experience to join us. We are searching for communicative candidates who are proactive and passionate about creating solutions that work for their clients. Our Account / Project Managers act as their client's primary point of contact. They build long-lasting, mutually beneficial relationships with their contacts, always striving to create solutions that best fit the individual needs of the client.

If you think you fit our unique mold please send us your resume and include a brief cover letter telling us why this position interests you. You might be sending your resume to hundreds of jobs, we might be reading hundreds of resumes. Even a simple cover letter that lets us know why you think we might be the right place for you to work, helps us to understand who is serious about the position.

Responsibilities

• Assign and monitor work to technical personnel
• Communicate regularly with project team, clients, and Account Project Management team
• Determine and define project scope and objectives throughout the project
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Develop and manage a detailed project schedule and work plan
• Monitor progress and make adjustments as needed
• Run project life cycle from start to finish including project kickoff meeting, discovery, task management, team management, documentation, QA, client feedback, and retrospectives
• Find ways to improve client relationship
• Manage the relationships with clients, including budgets and expectations
• Pursue growth opportunities with clients
• Measure project performance to identify areas for improvement
• Escalate issues to clients and Account Project Management team
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Track project costs in order to meet budget
• Prepare budget based on scope of work and resource requirements

Requirements

• Excellent verbal and written communication skills that demonstrate a high level of professionalism
• Experience with GitHub and Software Development a plus
• Passionate about people and how they function together to create a valuable organization
• Highly organized and detail-oriented; you can handle multiple projects and dynamic priorities without missing a beat
• Must have experience with WordPress or WooCommerce
• At least 2-3 years of experience as an Account or Project Manager for a Digital Agency
• This is an in-office position.
• Must have experience working with or in e-commerce
• High emotional and social intelligence with experience fostering positive, strong relationships with diverse groups of people

Benefits

• $40-50 per hour depending on experience and skill level
• Benefits Stipend