Window & Door Installation Field Specialist

Pella Corporation is looking for a talented Window & Door Installation Field Specialist in the Orlando, FL area. Must reside in this area!

Are you a driven, independent, self-starter who always strives to be number one with your customers?

Do you have a proven track record of fine attention to detail and getting a lot done?

If you have been seeking a great work environment and are passionate about representing a well-respected product, then Pella Windows and Doors may be the place for you to apply your service expertise.

We offer:

• Competitive salary with opportunity to earn a great income
• Reputation of the Pella Brand
• Full Benefits package including Medical, Dental, 401K and Profit Sharing plans
• Excellent Training programs and career development opportunities
• Quality engineered product solutions that are unmatched in the construction industry
• Company vehicle to drive to commute from your home office to customer homes

The Installation Field Specialist works to ensure that installations are completed per Pella Manufacturing Installation Instructions. This position will also provide support to the sub-contracted installers as needed. This position will also be charged with the accurate and timely completion of the order verification process (virtual and in person). This includes gathering correct job site and product requirements and clearly communicating the installation processes to set realistic expectations with our homeowner customers. This position may also provide installation recovery work as needed. Continually strive for 100% “Very Satisfied” customers.

Responsibilities/Accountabilities includes the following, but not limited to:

• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
• Must have a valid driver’s license and be in compliance with company Fleet Safety Policy
• Assist the installation teams, project coordinators, and sales team in formulating the Recovery Plan for installation projects as needed
• Assess quality of sub-contracted installations and give feedback to management as needed
• Uses, maintains, and stores company provided tools appropriately
• Maintains assigned vehicle
• Works with both the sales team and installers to ensure cost containment.
• Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.
• Provides training as needed to Retail Sales Consultants
• Works with both the sales team and installers to ensure seamless order fulfillment.
• Performs job site inspection to assess home for water intrusion, rot, mold and other issues.
• Communicates effectively with customers and serves as a reputable Pella representative on all job-sites
• Delivers missing items needed for installations to job sites to increase first time completion rate as needed
• Responsible for the timely execution of the Order Verification process.
• Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
• Performs installation recovery work following installations
• Assist with initial sub-contractor sourcing and with the assimilation of the sub-contractors
• Confirms job-site suitability for the install process and work with homeowner to resolve any discovered issues. Provides photos and documentation when applicable to assist installation teams.

Skills/Knowledge:

• Adaptability to daily changing situations
• Proficiency with Microsoft® Office and smart devices, and ability to learn internal software programs and applications.
• Ability to multi-task
• Must have knowledge and experience to take and record accurate measurements.
• Strong construction knowledge
• Interpersonal skills
• Communication skills: written, verbal and listening
• Strong organization, time management and problem-solving skills