Weekend/Evening Library Assistant

Position Title:

Weekend/Evening Library Assistant

Job Group:

Merit

Required Minimum Qualifications:

• Three years of library work experience, or A combination of related work experience, undergraduate education, and/or post-high school library training totaling four years.

Preferred Qualifications:

Demonstrated experience in providing quality customer service and resolving customer concerns. Public service preferred.
Experience in communicating and administering organizational policies, especially in the areas of safety and building use.
Experience with Microsoft Office suite, similar tools, and the ability to learn anduse new technologies.
Previous functional supervision.

Not all preferred qualifications need to be met for consideration.

:

Iowa State University Library is seeking qualified candidates for a full-time (40 hours per week) Library Assistant III. As a member of the Access Services team at ISU Library, this person provides circulation and reference services to the ISU community and is responsible for providing a safe environment within the library. They train and functionally oversee student employee daily tasks, and provide excellent customer service at our main service point and throughout the building. The Library Assistant III serves as the primary supervisor on

duty during evening and/or weekend library hours. This position is responsible for the opening and/or closing duties of Parks Library and conducting safety rounds throughout the building.

The successful candidate can both work independently and function well within a team, provide excellent customer service in a variety of situations, multi-task with frequent interruptions, resolve problems in a timely manner, and readily respond to changing circumstances.

Work schedule during the regular academic semesters:

Saturday: 9:30am – 8:30pm

Sunday: 9:30am – 8:30pm

Monday: 9:30am – 8:30pm

Tuesday: 9:30am – 8:30pm

During the following time periods, scheduled work days and times will be adjusted to reflect changes in library hours of operation and weekend closures:

• Winter Break
• University Holidays
• Summer
• Spring Break
• Finals Week
• Thanksgiving Break

Major Duties

• providing excellent customer service
• serving as the primary supervisor on duty during evening and/or weekend library hours
• being responsible for the opening and closing duties of Parks Library, as well as general supervision of library services during the weekend hours
• providing circulation and reference services to the ISU community
• providing safe environment within the library
• training and functionally overseeing student employee daily tasks

Characteristic Duties and Responsibilities
• Performs public service and/or technical processing duties that involve in depth knowledge of unit, library and university policies/procedures.
• Applies basic knowledge of consortium and national policies, procedures, rules, standards, and codes.
• Applies broad - based, in - depth knowledge of the library’s automated system modules in such activities as searching for complex records, creating records, and problem resolution.
• Applies in - depth knowledge of software packages such as print a nd electronic document processing, spreadsheets, or specialized applications used by the unit.
• Assists library users with service and information of high complexity involving problem resolution and/or a limited degree of user instruction.
• Has contact w ith other university offices and outside agencies such as libraries and vendors on matters involving problem resolution.
• Recommends unit policies and priorities; develops unit procedures.
• Fully supervises no more than 20 (6.5 FTE) student employees and /or provides functional supervision of a limited number of merit staff.
• Manages a large unit.
• Performs duties with the authority to make exceptions; higher - level staff is normally available to whom difficult problems may be referred.

Knowledge, Skills, and Abilities

• In-depth knowledge of unit’s routines, functions, policies, procedures, and forms.

• Ability to communicate effectively with staff and library users, orally and in writing, including the ability to draft procedures, policy recommendations, and user education materials.

• Knowledge of library, academic, and bibliographic vocabulary.

• Skill in utilizing a computer, software, online systems, and conventional office equipment.

• Ability to respond to a variety of queries from library users, staff, and outside agencies requiring judgment and interpretation of unit and institutional policies.

• Ability to accurately follow and interpret oral and written instruction and exercise judgment in its application.

• Ability to organize workflow and prioritize multiple tasks for self and others.

• Knowledge of and ability to apply the principles of supervision.

What We Are Looking For

Iowa State University is a global, culturally diverse, and welcoming institution where students, faculty, and staff flourish. We know broad experiences and perspectives are vital to advancing innovation, thinking critically, and solving complex problems. W e translate these values into action by seeking individuals who champion the educational success of all students and support the professional success of colleagues consistent with the university’s Principles of Community .

The successful candidate will be expected to work independently as well as collaboratively in a rapidly changing, team - based environment which will require the use of organizational, problem - solving, a nd time management skills, and the
ability to interact and communicate effectively with library staff and the university community. These skills will aid the candidate in formulating and implementing innovative approaches and solutions to problems and comm unicating
complex ideas to a wide range of audiences.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual or ientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294 -
7612, email [email protected] .

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

10

Application Instructions:

Original Posting Date:

August 3, 2023

Posting Close Date:

August 24, 2023

Job Requisition Number:

R12630