Water/Sewer Account Coordinator Grade 19

QUALIFICATIONS:
High School diploma or G.E.D. equivalent; AND four (4) years experience performing billing and collections duties, including two (2) years experience analyzing and resolving problems and two (2) year lead or supervisory experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
LICENSING REQUIREMENTS:
Valid State of Georgia Driver's License (as required by position assignment).

JOB SUMMARY:
Incumbent in this class performs duties related to administering water/sewer billing systems for the Fulton County Water/Sewer Division. Responsibilities include supervising assigned staff; administering water utility management systems; and developing, implementing, and monitoring water/sewer billing procedures.

DISTINGUISHING CHARACTERISTICS:
This is the third level within a three-level water/sewer classification series. Water/Sewer Account Coordinator is distinguished from Water/Sewer Account Specialist in that the former oversees the daily sewer billing functions, whereas the latter processes orders for new and existing accounts and ensures billing information is correct.

ESSENTIAL DUTIES:
Supervises assigned staff, including establishing workloads, prioritizing work assignments, evaluating employee performance, interpreting and enforcing policies and procedures, making hiring or termination decisions/recommendations, resolving staff issues, and administering disciplinary action as required. Calculates, processes, and estimates consumption for water and sewer usage. Analyzes, troubleshoots, and resolves meter problems that prevent proper billing. Administers water utility management systems, including sewer back billing, transfers, water/sewer assessments, lock offs, and reconciliation of water/sewer revenues. Reconciles monthly statements from third party billing contractors. Initiates work orders with assigned departments to fix or replace existing meters. Coordinates and monitors the execution and testing of data conversions and implementation of new system programs and updates. Develops, implements, and monitors procedures for the meter change-out program. Coordinates special projects as assigned.
KNOWLEDGE:
Principles and practices of supervision; Principles and practices of customer service; Office practices and procedures; Automated billing systems; Financial record-keeping related to revenue collection and utility billing; Laws, rules, and regulations governing water/sewer billing and collections; Policies and procedures related to utility billing and collections; Personal computers and related software.
SKILLS:
Supervising assigned staff; Analyzing and interpreting complex utility billing issues; Preparing and presenting oral and written communication/reports; Interpreting, applying, and explaining billing policies and procedures; Organizing and prioritizing work; Providing effective customer service; Resolving problems and making decisions; Performing mathematical computations; Reviewing and correcting billing errors; Maintaining accurate records; Using a ten-key calculator; Operating personal computers, including spreadsheet, database, word processing, presentation, and other related software; Establishing and maintaining effective working relationships with other County personnel, officials, and the general public; Communication and interpersonal techniques as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction.

Incumbent in this class performs duties related to administering water/sewer billing systems for the Fulton County Water/Sewer Division. Responsibilities include supervising assigned staff; administering water utility management systems; and developing, implementing, and monitoring water/sewer billing procedures.