Warranty Specialist Jobs

If you are a Warranty Specialist professional looking for an opportunity to grow, Emerson has an exciting, hybrid work opportunity for you! Based in our Stafford, TX location, you will ensure that customer orders and production schedules are aligned to meet contractual delivery dates and optimize overall customer satisfaction.

As a Warranty Specialist, you will:

• Respond to requests for literature and product information
• Work with Application Engineers, Customers, and Finance to resolve customer disputes
• Log and investigate customer complaints
• Support the external sales team where direct customer liaison is required
• Provide multifaceted phone and e-mail support to customers regarding their claims
• Answer technical questions from customers and ensure customer response times are at an optimal and efficient level.
• Complete order-entry, return orders, credit memos, and debit memos, as well as provide shipping information
• Communicate with and support outside sales, sales managers, and product managers to determine resolution strategy
• Develop and maintain strong and professional customer relationships.

Who you are:

You readily action new challenges, without unnecessary planning. You make sound decisions, even in the absence of complete information. You provide timely and helpful information to individuals across the organization. You persist in accomplishing objectives despite obstacles and setbacks. You establish clear responsibilities and processes for monitoring work and measuring results.

Required Education, Experience & Skills:

• Strong analytical and interpersonal skills
• Legal authorization to work in the United States
• Proficient in MS Office applications including Excel and Word
• Bachelor’s Degree or equivalent experience equal to four years in a customer facing/customer service role

Preferred Education, Experience & Skills:

• Bachelor’s Degree in Business, Industrial Distribution, or a technical field
• Experience with SAP and PRV products
• Technical qualification in a mechanical field
• Customer Service experience

#LI-Hybrid
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WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .

ABOUT EMERSON

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world’s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!

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