Automotive Warranty Administrator Jobs

Are you seeking a rewarding career with a trusted brand that provides stability and financial growth? Look no further! Groove Subaru is currently seeking a results-oriented Warranty Administrator join our growing team. This is an incredible opportunity that offers numerous benefits and perks:

What We Offer:

• Health and Wellness Reimbursement: We care about your well-being and offer up to $75.00 per month reimbursement for your health and wellness membership expenses.
• Competitive Pay Plan and Career Path: We believe in recognizing and rewarding your hard work. Our competitive pay plan provides ample opportunities for financial growth, and we offer a clear career path for advancement.
• Comprehensive Benefits Package: Your well-being is our priority. We provide an extensive benefits package, including medical, dental, vision, life, and disability insurance, ensuring you and your family are covered.
• Retirement Planning: Prepare for your future with our 401(K) plan, including an employer contribution, to secure your financial stability in the long term.
• A Positive Work Environment: At Groove Auto, we prioritize your success and offer a positive work environment where you can thrive and reach your full potential.
• Employee Discounts: Take advantage of exclusive discounts on our products and services, making your experience as part of the team even more rewarding.
• Flexibility and Paid Time Off: Enjoy the flexibility of a schedule that suits your needs, and from day one of employment, you will accrue paid time off to take that well-deserved break.

Position Overview:

The Warranty Administrator prepares, records, and reconciles warranty claims and submits them to the factory and distributors for defective parts.

The compensation for this position is $60,000- $70,000 annually based on experience and qualifications

What Qualifications We Are Looking For:

• You work well independently and with a team when required.
• You are self-directed with a keen sense of urgency.
• You have demonstrated time management skills and can stay on track with competing priorities.
• You have strong attention to detail.
• You have 2 + years of Warranty experience required, Preferably Subaru Experience
• You have practical communication skills, including verbal and written communication and nonverbal communication.
• You can analyze and evaluate situations and outcomes.
• You have proven problem-solving skills and can find ways to resolve issues effectively.

Essential Functions:

• Reviews warranty dashboard on a daily/weekly basis.
• Understands manufacturer's warranty and policy manual.
• Reconcile all warranty receivables and work with the accounting department to obtain payments.
• Provide a daily report to the service manager regarding claims status.
• Stays abreast of all factory recalls announcements and procedures.
• Processes all warranty repair orders and submits claims to the manufacturer on a timely basis.
• Review all returned/rejected warranty claims and prepare the repair orders for immediate resubmission.
• Pull daily claim report for review of paid claims.
• Can read and understand technician workshop manuals.
• Maintain all records of claims submitted, returned/rejected, paid and their current status.
• Performs digital imaging when required for manufacture approval.
• Ensures the dealership applies for Warranty rate increases in a timely and efficient manner with the manufacturer.
• Submit all requested documentation to manufacture when requested.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Stays up to date on all prior approval limits/programs.
• Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Keeps a detailed log of customer loyalty fund balance.
• Work closely and effectively with the team of technicians, service writers, and supervisors.
• Communicate with Service Advisors to define the scope of a warranty claims
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers immediately.
• Keep track of all services and customer records as required by the manufacturer.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Inspect all warranty paperwork to ensure proper documentation and to verify criteria.
• Maintains warranty receivables schedule.
• Input all applicable labor operation codes, failure codes, condition codes, and administrative data required on repair orders.
• Stays up to date on all manufacturing warranty training.

Additional Requirements:

• Ability to pass a pre-employment background check and drug screen for illegal substances
• At least 18 years of age
• Authorized to work in the United States
• Minimum high school diploma or GED equivalent required
• 2 + years of Warranty experience

Who We Are:

Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.

Summit Automotive Partners is a privately-held automotive management group headquartered in Centennial, Colorado with over 18 automotive dealerships throughout Colorado, New England, Wyoming and Tennessee.

To learn more about Career Opportunities with Groove Auto visit us at https://www.grooveautocareers.com/

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.