Warehouse Operations Manager Jobs

Thanks to incredible growth, LovelyGroup is looking to add an Operations Manager to LovelySkin’s ecommerce Distribution Center. We look forward to adding another big picture thinker and leader to this team. This role will partner closely with our Director of Operations and DC managers/supervisors to oversee the process of shipping out thousands of orders per day to our valued customers. Recognized last year with the USPS’s ‘Shipping and Ecommerce Innovation Award’, LovelySkin is home to state-of-the-art automation and processes to make it a DC/fulfillment center unlike any other. We’re proud of our workspace; keep it meticulously clean and organized, climate controlled with tons of natural light!

LovelySkin, a division of LovelyGroup, has grown to be one of the largest skincare and beauty websites in the country, most recently recognized by Newsweek as one of the “Best Online Shops” of 2022! We are committed to providing our customers with outstanding customer service, quick delivery, an appealing shopping experience, and the most comprehensive offering of physician-grade skin care and beauty products available.

What you’ll enjoy doing everyday:

The Operations Manager will be a key contributor to the overall productivity and people development of our DC team members and aid in a new facility launch in the next year.

Order Fulfillment Process Oversight

• Responsible for shipping schedules including adjustments for holidays and knowledge of daily business requirements
• Model shipping standards and best practices of the fulfillment process.
• Share in regular supervisor duties to include: delegation of tasks to team members, fixing shipping issues, troubleshoot production issues and point of contact to shipping carriers.
• Manage daily workflow, with support of team supervisors, to meet customer shipping commitments and deadlines
• Forecast and communicate and seasonal order surges to shipping carriers
• Track and analyze order volume to create accurate production forecasts for shipping carriers, staffing and leadership.
• Day-to-day facilities management to include communication with outside contractors for maintenance, cleaning services, etc.

People Management

• Lead and supervise a team of Supervisor and DC team members to achieve daily productivity goals and deadlines
• Lead effort for staffing planning including staffing analysis and hiring
• Primary point of contact related to schedules, time punches and employee issues
• Prioritize productivity and engagement for team members through regular touchbases, coaching conversations and when necessary, productivity counseling
• Create a culture of continuous improvement and safety awareness.

Operational Strategy and Management Functions

• Work as an active team member in the planning for building project of new facility
• Oversee inventory control best practices and conduct annual inventory and scheduled cycle counts.
• Partner with other departments and leadership on initiatives related to process improvement and cost savings.
• Provide reporting related to shipping costs (i.e. TY vs LY costs) for accurate supplies ordering and budgeting
• Supervise the operational component of our in-house distribution channel, Olive and Delmar, to include: order fulfillment, inventory management, etc.

What you bring to the table:

• Advanced knowledge of shipping procedures and software
• 5+ years of senior warehouse operations experience; ideally within an E-Commerce fulfillment center
• Previous experience leading large production focused teams is preferred
• Bachelor’s degree in Management, Logistics, or related program of study preferred by not required
• Effective communicator and partner for teammates, cross functional teams, and leadership
• Experience with integrating and utilizing warehouse management systems; NetSuite ERP knowledge preferred

LovelyGroup is pleased to offer these great perks:

• Quick access to exceptional health, dental and vision coverage. Coverage available on the 1st of the month after you start
• Relaxed, collaborative environment with casual dress code!
• Competitive salaries and annual bonus
• Generous employee discount on all products and services
• Dual Retirement Saving Approach: Generous 401k with match AND company profit sharing
• Flexible paid time off for salaried employees! No formal PTO bank needed here…

The LovelyGroup includes LovelySkin.com, SchlessingerMD, the Advanced Skin Research Center, the LovelySkin Retail store and Day Spa, Olive and Delmar, and Cosmetic Surgery Forum (CSF). Spanning this diversified set of companies and services, we’re delighted to unify under one core mission: To help everyone feel confident in their skin. LovelyGroup is proud to be an employer who champions innovation, prioritizes employee-centric benefits and leads the market in setting a generous livable wage for all employees.

At LovelyGroup, we don’t just accept difference- we celebrate it, we support it, and we thrive on it for the benefit of our employees, our patients and customers, and our community. LovelyGroup is honored to be an equal opportunity workplace.