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Company | PENN Entertainment, Inc |
Address | Aurora, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Gambling Facilities and Casinos |
Expires | 2023-08-05 |
Posted at | 10 months ago |
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
- Assists in designing and engineering food and beverage menus and hotel information.
- Responsible for maximizing daily revenue and effectively manage costs and labor for all areas of responsibility.
- Makes final decisions pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.
- Inspects completed work for conformance to specifications and quality standards.
- Ties operational challenges to strategic direction and the ability to be effective in a large organization with multi property responsibility.
- Maintains strict confidentiality in all departmental and company matters.
- Works with outside vendors for cost effect solutions for repairs, upgrades, projects, etc.
- Responsible for ensuring all areas of responsibility have all necessary tools to complete tasks and that all equipment is in working order.
- Responsible for ensuring OSHA standards are followed.
- Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.
- Participates with the Executive Management Team in developing strategic and tactical operating plans to support property objectives for all areas of responsibility.
- Implements and audits inventory and cost control systems and procedures for all departments in which responsible.
- Responsible for coordination of daily and weekly department meetings.
- Ensures that the receiving, holding and issuance of products are within the quality and control standards for all areas of responsibility.
- Oversees all master and direct bill accounts and responsible for ensuring correct billing.
- Works closely with Marketing to drive occupancy and maximized revenue for all areas of responsibility.
- Responsible for effectively leading management and supervisory team in all areas of responsibility to ensure optimum operating efficiencies.
- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
- Responsible for directing the overall operations and staff of the Food & Beverage, Stewarding and Hotel departments. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Functions as a strategic leader of all areas of responsibility.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
- Formally presents updates to plans and provide appropriate explanations and solutions to variances for all areas of responsibility.
- Makes final decisions for financial activities of all areas of responsibilities to include, but not limited to, setting room rates, menu pricing, and department policies/procedures.
- Must have working knowledge of all phases of administration, cost control, and familiarity of all food and beverage, hotel, and facilities services.
- Ability to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage and Hotel products.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Must have excellent verbal and written communication skills.
- Must be proficient in Microsoft applications (Excel, Access, Word, Outlook, and Power Point).
- Must be able to physically perform job duties of all cast members within areas of responsibility when emergencies arise.
- Must have the ability to operate a manual and automatic transmission automobile.
- Hotel software experience highly preferred.
- Ability to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property.
- Must be able to read and interpret plans and specifications.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to drive results.
- Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university in Business Administration or related field; ten years progressive Food & Beverage, Hotel and Hotel Sales experience; or equivalent of education and experience combined. Three years’ experience with directing a multi-unit F&B operation required.
- Must have comprehensive knowledge of OSHA standards.
- Must have the ability to work nights, holidays, and weekends as needed.
- Must have extensive knowledge of food cost and labor analysis, in addition to hotel operations.
- Responsible for employee performance (disciplining, coaching, counseling).
- Determines work procedures and expedites workflow.
- Responsible for rewards and recognition program to maximize employee engagement.
- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
- Responsible for staff development and training programs.
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
- Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
- Must successfully complete C.A.R.E or TIPS training.
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