Voc Data Analyst - Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

United Healthcare is seeking a Voice of the Consumer (VOC) Data Analyst that can research, gather, and synthesize consumer intelligence, be the voice of the consumer, and gain a deep understanding of the Individual and Family Plans (ACA) market.

As a Voice of the Consumer (VOC) Data Analyst you will support the evolution of our VOC Program and consumer strategy. You will contribute to our success by providing customer & data driven insights across customer touchpoints, representing the voice of the customer (VOC) to advocate for customer-focused strategies and innovation.

You will be responsible for the analysis, management, and manipulation of structured and unstructured data while reviewing trend analysis, performing normalization operations, and assuring data quality.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Analyze, report, track and transform consumer data and feedback to improve process, assess cost/value/satisfaction implications and make recommendations
• Aggerate multiple sources of data, inclusive of structured and unstructured consumer, benchmarks, and operational data
• Perform other job-related functions as assigned
• Support internal data, insights and research partners with consultation, project coordination and execution
• Assist in gathering insights and data from key stakeholders to understand the scope and impact of any potential causes or changes to the customer experience
• Support the preparation of reports that represent our customer’s needs, wants and expectations through relevant data points
• Contribute to the evolution of UHC IFP’s VOC program, including technical implementation of new platforms/systems/tools, data architecture, and ongoing data integrity
• Streamlining data collection and analysis procedures to ensure fast access to key VOC data points and metrics

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree and/or experience in Data Science, Statistics, Mathematics, quantitative social science, or a closely related field OR 5+ years of work experience in data analytics and/or data management
• Advanced knowledge of both Microsoft Excel & Microsoft PowerPoint
• Demonstrated expertise in utilizing data aggregation and visualization tools like, Tableau, Qualtrics and Power BI (programming, data collection, and data tabulations, dashboard reporting and analysis)
• Proven ability to write and present results to, and for, both technical and non-technical audiences
• 3+ years of professional industry experience in Data Science, Business Analytics, Market Research, or Data Analysis
• Demonstrated ability to collect, compile, and visually communicate complex sets of data

Preferred Qualifications:

• Proven solid attention to detail
• Passion for consumer experience with ability to serve as a champion for the consumer
• Proven exceptional written and verbal communication skills as well as listening skills
• Experience aggregating, analyzing and transforming VOC (Voice of the Consumer) unstructured and structure data
• Proven inquisitive nature with self-driven enthusiasm to detect customer journey pain points
• Experience working with consumer data platforms
• Proven customer service attitude with the ability to develop and maintain positive and effective relationships with a cross-functional team
• Proven ability to thrive in a fast-paced work environment and able to quickly adjust to changing priorities
• Proven successfully achieving business objectives within set timeframes

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.