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Voc Data Analyst - Remote
Company | UnitedHealthcare |
Address | Minnetonka, MN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-05-11 |
Posted at | 1 year ago |
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)
United Healthcare is seeking a Voice of the Consumer (VOC) Data Analyst that can research, gather, and synthesize consumer intelligence, be the voice of the consumer, and gain a deep understanding of the Individual and Family Plans (ACA) market.
As a Voice of the Consumer (VOC) Data Analyst you will support the evolution of our VOC Program and consumer strategy. You will contribute to our success by providing customer & data driven insights across customer touchpoints, representing the voice of the customer (VOC) to advocate for customer-focused strategies and innovation.
You will be responsible for the analysis, management, and manipulation of structured and unstructured data while reviewing trend analysis, performing normalization operations, and assuring data quality.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
Required Qualifications
California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
United Healthcare is seeking a Voice of the Consumer (VOC) Data Analyst that can research, gather, and synthesize consumer intelligence, be the voice of the consumer, and gain a deep understanding of the Individual and Family Plans (ACA) market.
As a Voice of the Consumer (VOC) Data Analyst you will support the evolution of our VOC Program and consumer strategy. You will contribute to our success by providing customer & data driven insights across customer touchpoints, representing the voice of the customer (VOC) to advocate for customer-focused strategies and innovation.
You will be responsible for the analysis, management, and manipulation of structured and unstructured data while reviewing trend analysis, performing normalization operations, and assuring data quality.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- Contribute to the evolution of UHC IFP’s VOC program, including technical implementation of new platforms/systems/tools, data architecture, and ongoing data integrity
- Support the preparation of reports that represent our customer’s needs, wants and expectations through relevant data points
- Perform other job-related functions as assigned
- Analyze, report, track and transform consumer data and feedback to improve process, assess cost/value/satisfaction implications and make recommendations
- Support internal data, insights and research partners with consultation, project coordination and execution
- Aggerate multiple sources of data, inclusive of structured and unstructured consumer, benchmarks, and operational data
- Streamlining data collection and analysis procedures to ensure fast access to key VOC data points and metrics
- Assist in gathering insights and data from key stakeholders to understand the scope and impact of any potential causes or changes to the customer experience
Required Qualifications
- Demonstrated ability to collect, compile, and visually communicate complex sets of data
- Advanced knowledge of both Microsoft Excel & Microsoft PowerPoint
- 3+ years of professional industry experience in Data Science, Business Analytics, Market Research, or Data Analysis
- Demonstrated expertise in utilizing data aggregation and visualization tools like, Tableau, Qualtrics and Power BI (programming, data collection, and data tabulations, dashboard reporting and analysis)
- Bachelor’s degree and/or experience in Data Science, Statistics, Mathematics, quantitative social science, or a closely related field OR 5+ years of work experience in data analytics and/or data management
- Proven ability to write and present results to, and for, both technical and non-technical audiences
- Proven ability to thrive in a fast-paced work environment and able to quickly adjust to changing priorities
- Experience aggregating, analyzing and transforming VOC (Voice of the Consumer) unstructured and structure data
- Proven successfully achieving business objectives within set timeframes
- Passion for consumer experience with ability to serve as a champion for the consumer
- Proven solid attention to detail
- Experience working with consumer data platforms
- Proven customer service attitude with the ability to develop and maintain positive and effective relationships with a cross-functional team
- Proven inquisitive nature with self-driven enthusiasm to detect customer journey pain points
- Proven exceptional written and verbal communication skills as well as listening skills
California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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