Virtual Patient Care Coordinator

BENEFITS

• 401(k) Plan with company-match
• Fertility Healthcare and Family Building Benefits through Carrot
• Charitable Giving Match and Volunteer PTO Program
• Employee Referral Bonus Program
• Additional options for supplemental health protection plans including Accident, Critical Illness, and Hospital Indemnity,
• Flexible work schedule that promotes a positive work-life balance
• Education assistance (Tuition reimbursement, Certification support)
• Life and AD&D Insurance
• Voluntary Short-Term and Long-Term Disability Coverage
• Dependent Care Flexible Spending Account
• Free counseling services and resources for emotional, physical and financial wellbeing
• Comprehensive Medical, Dental, and Vision Insurance plans. Plans include prescription drug coverage as well as telemedicine services through Teledoc

ABOUT US

OPTIMAL HEALTH COMMUNITY LIMITED is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. OPTIMAL HEALTH COMMUNITY LIMITED offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

ABOUT THE ROLE

The Virtual Patient Care Coordinator is a remote role focused on ensuring that all administrative obstacles to patient care are resolved. This role will work closely with different departments to make sure the financial, scheduling, and care concerns of patients are effectively resolved prior to treating a patient. The Virtual Patient Care Coordinator is an integral part of the day-to-day operations at OPTIMAL HEALTH COMMUNITY LIMITED. Ideal candidates must be able to multi-talk in a fast-paced health care environment, possess strong communication, interpersonal skills, and analytical skills and most importantly, have high quality customer service skills.

RESPONSIBILTIES

• Updating appointment upon receipt of new clinical information
• Checking-in patients in our system
• Working with Specialty Pharmacies and Manufacturers for specific medication needs
• Reviewing market schedules for upcoming appointments and ensuring patients are ready for treatment
• Answer calls within the center and market as appropriate
• Schedule, reschedule, and follow-up with patients for necessary appointments via phone, text, and email
• Resolving treatment issues with appropriate clinical staff
• Ensuring accuracy of patient insurance and resolving eligibility issues
• Ensuring accuracy of insurance authorizations as needed
• Re-onboarding patients returning to our care

WAGE RANGE

Pay is based on a number of factors including market location, job-related knowledge, skills, and experience and is benchmarked against similar organizations to our size and industry. For our Virtual Patient Care Coordinator role, we generally pay new hires between $17.00 and $22.00/hr. It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular positions are eligible for 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions.

ESSENTIAL SKILLS AND COMPETENCIES

• Takes initiative and capitalizes on all opportunities to improve department efficiency and effectiveness
• Excellent organizational, consultative, analytical, and problem-solving skills
• Ability to multitask and adapt to fast-paced work environment
• Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)
• Ability to work independently under general supervision and effectively prioritize workload
• Ability to collaborate and communicate at all levels of an organization
• Strong interpersonal skills and ability to adjust communication style to match audience
• Knowledge of basic medical terminology
• Ability to read and review insurance plan information and knowledge of insurance portals
• Ability to learn and utilize Electronic Medical Record systems, Practice Management platforms and other software programs

REQUIRED EDUCATION & EXPERIENCE

• 2 Year / Associates Degree preferred
• 1-2 years using EMRs and/or practice management systems
• High School Diploma or GED required
• 1-2 years of clerical / administrative experience in a medical office setting preferred

EEO STATEMENT

OPTIMAL HEALTH COMMUNITY LIMITED is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. OPTIMAL HEALTH COMMUNITY LIMITED wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit.

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. OPTIMAL HEALTH COMMUNITY LIMITED prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.