Virtual Care Coordinator Jobs

Job title - Virtual Care Coordinator

Location -New York , NY

Duration - 2 Months

Summary

As an integral part of a team, the Virtual Care Coordinator is responsible for supporting virtual patient care activities and promoting patient focused care within the

This role is responsible for performing various remote monitoring duties involving, but not limited to, patient monitoring for safety and clinical needs, providing support and assistance with hospital based telemedicine services, and monitoring of hospital environmental status.

The Virtual Care Coordinator will collaborate on implementing planned tele health and remote patient monitoring programs, collaborate with leadership to coordinate training, and participate in development and execution of tele health best practices. Role requires clear communication and collaboration with clinical team, patients, Digital Technology Partners, engineering, tele health platform vendors as well as other associated managerial duties. Shares accountability for clinical quality and safety outcomes.

Essential Duties And Responsibilities

• Ensures that telehealth sessions begin as scheduled and are completed utilizing telehealth platform without issues.
• Interpersonal skills to effectively communicate and collaborate with patients, visitors, and other members of the clinical team.
• Performs quality assurance and peer reviews, evaluates tele health and virtual patient observation program in collaboration with leadership, and makes recommendations for improvement.
• Escalates issues with telehealth and remote monitoring equipment.
• Facilitates camera utilization by analyzing virtual patient care utilization reports, monitoring real time data, and assess eligibility for virtual care. Coordinates transition with hospital care team patient criteria reports.
• Runs and maintains operational database including relevant telehealth and remote monitoring program performance, response times, and quality metrics.
• Sufficient oral and writing skills in the English language in order to communicate effectively.
• Provides continuous observation and surveillance of assigned patients to observe for changes in clinical status or behavior, ensure safety, and prevention of falls and injury as directed by the patient s registered nurse.
• Triages and assigns cases for virtual monitoring/observation.
• Monitors Epic telehealth consult orders, scheduled consults, and scheduled follow up telehealth visits.
• Works with staff to efficiently utilize telehealth platforms and technology to carry out goals and objectives of the .
• Assists in interpreting through approved methods, as needed.
• Serves as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on all telehealth and remote monitoring application platform software or workflow issues.
• Promptly answers calls from clinical teams.
• Maintain a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention to the managers.
• Escalates and reports patient safety concerns to registered nurse and/or nursing supervisor, and Clinical Command Center Virtual Hospital Services leadership
• Submits utilization and assignment report every shift to supervisor and site nursing leadership.
• Ensures that patient s privacy is protected by adhering to MSHS information security policies and procedures and HIPAA guidelines.
• Collaborates with leadership on telehealth policy and workflow development and implementation.
• Identifies concerning trends and participates in the development and implementation of corrective action plans.
• Performs clinical early warning sign monitoring such as but not limited to vital signs, central line days, and foley catheter days.
• Suggest to registered nurse and nursing supervisor if patient can be discharged from remote patient monitoring based on observed patient behavior.
• Uses approved methods of communication with clinical team.
• Maintains accurate records of interventions and safety events.
• Responsible for meeting with senior leadership on regular cadence (minimum monthly) to discuss Virtual Hospital Program quality metrics, provide feedback and solutions on program workflow expansion.
• Greets patient, family, and visitors, and introduces self and role.
• Navigates multiple technology platforms and work with healthcare providers to ensure quality care and best outcomes.
• Immediately reports any variations or concerns in patient's clinical status and/or behavior to the registered nurse and/or physician.
• Provides White Glove Service by providing physicians and clinical staff with real-time support to troubleshoot issues related to telehealth and remote monitoring platforms and equipment.
• Maintains attendance/punctuality records in accordance to department procedure and/or policy.
• Documents patient s behavior and redirection interventions, and escalation to patient s clinical team for immediate response to high risk patient behavior/clinical needs. On paper.
• Ability to set priorities, problem solve, use proper judgment in difficult situations and be flexible.
• Attends staff meetings, regularly checks work email to stay up to date on new initiatives, and participates in team briefs.
• Successful completion of Virtual Care Coordinator orientation.
• Collaborates and lead case reviews with hospital partners and implements solutions and monitor outcomes.
• Provides training on telehealth and remote monitoring workflows, platform application, and documentation requirements to new staff.