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Vip Services Manager Jobs

Company

Fontainebleau Florida Hotel, LLC
Address , Miami Beach, 33140, Fl
Employment type FULL_TIME
Salary
Expires 2023-07-27
Posted at 11 months ago
Job Description
Overview:
"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."
  • Morris Lapidus

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.
Responsibilities:
We are looking for a VIP Services Manager to join TEAMBLEAU! You will be empowered to manage, coordinate, and administer the daily operations of the VIP Services departments to ensure quality standards, services, and guest satisfaction.
Examples of Duties, includes but is not limited to the following:
  • Partner with other departments to quickly respond to customers’ requests.
  • Recommend and administer service standards.
  • Coordinate staffing and logistics for all major VIP requirements.
  • Oversee the daily operations of VIP Services operations.
  • Plan, manage, and monitor work as well as hiring, communicating, coaching staff, and building relationships.
  • Ensures that all customer complaints are resolved and expectations have been exceeded.
  • Resolve guest concerns and implement resolutions.
  • Perform other related duties as assigned.
  • Schedule labor force and assign work for efficient use of equipment and personnel.
  • Ensure compliance by all VIP Services personnel with Company and departmental rules, policies, and procedures.
Qualifications:
  • Ability to build rapport with Team Member, Leaders, and vendors
  • Proven Hospitality experience in a high volume, fast paced luxury Resort is highly desirable
  • Displays a capacity for the development, training, and mentoring of associates.
  • Ability to work collaboratively with hotel service team in providing exceptional customer service.
  • Minimum of three years relevant experience. Two years supervisory experience preferred.
  • Superior guest relations skills.