Vip Premium Services Manager

Job Summary:

• Responsible for communications with tour VIP personnel leading up to the event
• Help establish best practices and opportunity to grow this new position.
• Interacts positively with customers to maintain customer loyalty.
• Organizes and conducts meetings and communicates pertinent information to staff.
• Assist Security with challenging VIP clients and tables
• Assist VIP service team, as needed, with closing of open tabs at night end
• Recruits, interviews, selects, trains, supervises, counsels and disciplines VIP Premium Services Team to ensure maximum guest satisfaction.
• Oversee VIP program operations during all events to ensure high customer service levels are maintained
• Schedules and directs a department of 20-30 to assigned tasks and positions during an event.
• Weekly meeting with Sales Team, Operations Manager and Concessions Manager.
• Assist venue with clearing guests
• Moves throughout the Premium Seating locations and interacts with guests to provide information and respond to inquiries about products and services and obtain details about complaints.
• Directing VIP hosts to greet box seat guests after arrival and following up throughout the evening.
• Responsible for creating invoices and ensuring payment from the tour VIP representative
• Elevating the client experience
• Prior to the start of any event, review of box seat inventory and updating sold map.
• Assist in set-up and organization and cleaning of box seating, VIP Club, VIP entrance, upgrade table and check-in locations.
• Oversees planning and communication of tour VIP events
• Communicates pertinent information related to tour VIP events with venue managers and staff
• Work collaboratively with other departments to maximize operational efficiency while delivering a once in a lifetime experience to all current and future client-based fans.
• Manage the VIP Club, be point of contact for vendors, entertainment, etc.
• Accomplish additional tasks as assigned by management.