Vip Lounge Representative Jobs

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us Facebook The Mirage Hotel and Casino, Twitter @TheMirageLV, Instagram @themiragelv.

PRIMARY RESPONSIBILITES

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
• Open the VIP lounge daily by following department standards including but not limited to running VIPR reports for limo arrival and departure information, and assigning rooms for VIP arrivals
• Perform other job-related duties as requested
• Close the VIP lounge daily by following department standards including but not limited to ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Alcohol Awareness Card
• Gaming Registration
• One (1) year of guest service experience
• One (1) year of Front Desk or Concierge experience
• Health Card
• Experience in a similar resort setting
• Experience with Opera software
• Bilingual

SKILLS

• Able to effectively communicate in English, in both written and verbal forms
• Ability to read and write proficiently to evaluate reports, correspondence and statistical information
• Maintain a professional, neat and well-groomed appearance adhering to company standards
• Knowledge of accommodations room capacities and amenities
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Effective listening abilities with strong judgment skills
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
• Ability to multi-task and work well in a fast paced, team-oriented environment

This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.