Vip Guest Services Representative

VIP Guest Services Representative The Strat (Las Vegas, NV) Description:
Summary: Provides excellent guest service to all VIP guests and assists other departments as they provide timely, respectful and courteous assistance to VIP guests.
Essential Functions

• Performs other duties as assigned
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Works closely with other departments, including casino hosts, to provide the highest level of service
• Evaluates casino play and issues comps to VIP guests and properly credits to, redeems to and debits from casino accounts in accordance with procedures and gaming regulations
• Assigns guest rooms in accordance with current policies and procedures and processes check outs in an efficient and accurate manner
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting VIP services and the volume of transactions
• Properly handles assigned bank and performs account postings and credits
• Schedules, confirms, coordinates and accounts for VIP limousine services and assists with travel itineraries

Requirements
Qualifications/Requirements:

• Ability to use a 10-key by touch adding machine
• At least one year of related experience or an equivalent combination of education and experience
• High school diploma or GED
• Superior language skills and guest service abilities
• Must be at least 21 years of age
• Ability to handle multiple phone lines
• Basic computer knowledge

Required Work Cards

• Gaming

Physical Requirements

• Vision, speech, hearing and literacy (critical)
• Walking, standing or stooping (more than 75% of the time)

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.