Guest Services Specialist Jobs

Description

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!

How You Will Make An Impact

As a Guest Services Specialist, you will be responsible for creating a great experience for guests introducing themselves to us online. A successful candidate will have a desire to make our guests feel special and assist them with information such as vehicle availability, dealership locations, and introduce them to one of our sales consultants. You will directly impact whether we become our guest’s favorite place to purchase or service their vehicle!

What Winning Looks Like

• Collaborate with our marketing team to create and execute effective online marketing campaigns, including email marketing, and social media, and advertising.
• Stay up-to-date with industry trends and technology advancements to ensure we remain competitive in the market.
• Manage and grow our eCommerce sales channels for automotive sales, including acquisitions and retention.
• Provide exceptional customer service: Your eCommerce department should provide outstanding customer service to build customer loyalty and drive repeat sales. Respond quickly to customer inquiries and complaints and offer self-service options such as a knowledge base or FAQ section.
• Manage customer relationships, including responding to inquiries, handling customer complaints, and providing exceptional customer service.
• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• Develop and execute strategies to increase online sales, traffic, and conversion rates.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Work closely with our in-store team to identify new products and opportunities for growth.

Skills Needed To Win

• Strong knowledge of online marketing strategies, including email marketing, social media, and PPC advertising.
• Experience with eCommerce platforms such as Shopify or Magento is a plus.
• Experience managing and growing online sales channels, including websites and online marketplaces such as Amazon and eBay.
• Strong analytical skills with experience analyzing sales data and identifying trends and opportunities for growth.
• Strong knowledge of the automotive industry and parts and accessories market.
• Bachelor's degree in business, marketing, or a related field.
• Exceptional customer service skills and experience managing customer relationships.
• Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• 3+ years of experience in automotive eCommerce sales or a related field.
• Exceptional customer service and verbal and written communications skills

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
• We are a hospitality company that happens to be in the automotive industry.
• We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!
• We were ranked as the 2nd fastest-growing auto group in 2021 by Automotive News
• We are a team. Everyone plays a role in our success.

Benefits Of Working At Swickard

• We are an equal-opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
• Opportunities for continued personal and professional growth
• Ongoing training and support

Competitive Benefits Package

• Paid Holidays
• PTO
• Insurance: medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan

Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T2