Video Operations Specialist Jobs

Hi,

Role: Video Operations Specialist

Type: Full Time Position

Work Location: Austin, TX

Most Urgent Full Time Position

• Working experience in a
• Operations center performing 24/7 monitoring of live video and audio
• Streams
• Television Operations Center or a Internet Service Provider network
• Relevant work experience deploying in a network or systems environment
• BA or BS degree in Electrical Engineering or Network/System Engineering background with a heavy focus on Television Broadcast, Streaming and OTT experience or equivalent practical experience. In lieu of a degree, 4 years of relevant experience.
• Minimum of 4 years of
• That enables Television Broadcast, Streaming and OTT services

Responsibilities:

• And manage major incidents
• Reports as necessary and Drive problem management
• Outstanding tickets and RCA s
• Troubleshooting on incidents by following defined SOP s and meeting to the
• Necessary troubleshooting actions to incidents escalated from
• Inefficiencies
• Maintain track of
• Participate, drive
• Update
• On troubleshooting where processes or documentation have gaps or
• Triage and escalate
• Perform any
• Stipulated SLA levels
• Handling backlog
• Participation on daily standup meetings and Shift Handover call and
• Descriptions, perform detailed diagnosis, track and update incident in
• Appropriately as necessary
• Develop new SOP s
• Validate problem
• Ownership till ticket closure
• Active
• Provide updates on pending tickets for the next shift
• Handle escalated incidents and work closely with Customer and all
• Tickets from previous shift and made sure the necessary follow ups done
• End to end
• Additional task assigned by team lead/manager
• Requests - perform new Station Turn Ups
• Analyst (Tier 1) team
• Develop postmortem
• Infrastructure documentation i.e system understanding docs, standard
• Operating procedures, infrastructure diagrams
• Perform advanced
• Provide regular feedback
• Stakeholders with regular outage notification
• Communicate and
• Update existing and
• External (Telco/Providers) escalation and perform follow up s for any
• Respond and take
• Trouble-ticketing system
• Work on Service

Required Skills/Qualifications:

• Good understanding
• Perform problem
• To end incident management, ticketing/ticketing tools and supporting
• Experience in end
• Good understanding
• Operations Analysts Leads (Tier 1 / Level 1 team Leads)
• Familiarity with
• Etc) with solid understanding of all relevant video platforms.
• Rolling out configuration changes and project deployments
• Maintenance requests
• Of ITIL processes
• Video platform (e.g Telestream/Tektronix, Medius/Sentry, Sencore, Tag,
• Understanding of switching/routing technologies and working knowledge on
• Should be able to
• Provide guidance to
• Platform / switching and routing protocols.
• AC3)
• Experience with a Video
• Collaborate and work with internal teams and external partners
• Video Operations Analysts (Tier 1 / Level 1 teams)
• Cisco/Juniper device CLIs
• Experience in Network Operations Center (NOC) as an L2 engineer or Team
• Good understanding
• Experience in
• Management and develop post mortem reports in coordination with Video
• And oral communication skills
• Excellent written
• HEVC/H.265, ASI, MPEG2 Transport Streams, ASI, (HD-)SDI ATSC, PCM,
• Must have good
• Of data networking / data communications / video networking technologies
• Experience in at least one
• Delivery Network in at least two areas (e.g.: Acquire, Encode, Encrypt,
• Understanding and experience in Audio/Video technologies (of MPEG-4/H.264,
• In depth
• 5 - 7 years of
• Streaming, OTT platforms, MVPD Operations
• Perform advanced troubleshooting on audio/video technologies / IPTV
• Technician/engineer or network troubleshooting involved with broadcast,
• Lead in a Video Network Operations Center(NOC) or technical support center
• Basketball, etc.)
• American Sports events (Eg: MLB Baseball, College Football, NFL, NBA
• Must be willing to work in shifts, 24 x 7 operations
• Deliver).
• Of NOC monitoring tools and event handling
• Ability to