Veterinary Receptionist Jobs

Oakview Veterinary Medical Center has an opportunity for a full time Receptionist to join our team!

Location 2110 Jay Mar Rd, Plover, WI 54467

Shift Details Full time (30+ hours a week) Rotational Saturdays required with a mix of early morning shifts (7 am start) and evening shifts (closing at 7 pm). We are open Monday, Tuesday, Thursday from 8am - 7pm, Wednesday and Friday from 8am - 6pm, 8am - 12pm on Saturdays, and closed on Sundays.

Compensation $13 - $15

At Oakview Veterinary Medical Center, we are a progressive, small animal medical, surgical and dental practice which provides patients and clients with all of the benefits and safety that modern veterinary medicine has to offer. Our facility has evening and weekend hours available to meet our clients' needs.

Job Summary The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Benefits We Offer

• Paid time off and paid major holidays for full-time staff
• Discount on veterinary care and products for your furry family members
• Life insurance and other benefit options available for full-time staff
• Yearly uniform allowance
• Medical, vision, and dental insurance options for full-time staff
• 401k retirement plan options with company match for all staff over 21 years old
• Education discount for staff who desire to become a Licensed Technician (some eligibility requirements)

How you'll make an impact

• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Maintain and uphold the Core Values and Mission Statement of MVP.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Verify the eligibility of clients with charge accounts.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.

Required Knowledge, Skills and Abilities

• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
• Demonstrated commitment to MVP core values.
• Must have excellent spelling and grammar.
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.