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It Support Assistant Jobs

Company

Dartmouth College
Address , Hanover, Nh
Employment type TEMPORARY
Salary $20 - $22 an hour
Expires 2023-06-08
Posted at 1 year ago
Job Description

Position Purpose
Assists IT Help Desk team with relocating and setting-up computers, monitors, and peripherals for Tuck faculty and staff.

Required Qualifications
  • Able to provide logical and effective equipment and software troubleshooting. Self-motivated and able to work independently and diligently with limited direct supervision.
  • Experience, training, and/or certifications in supporting at least one operating system platform (Mac OS or Windows).
  • Able to anticipate, deliver on, and exceed the expectations of faculty, staff, and fellow IT colleagues with an even-tempered, enthusiastic, empathetic, and approachable attitude. Diplomatic and calm in stressful situations, and yet exhibiting an appropriate sense of urgency.

Preferred Qualifications

FLSA
Non-Exempt

Employment Category
Temporary Full Time

Schedule
Normal business hours with some overtime possible.

Department Contact for Recruitment Inquiries
Lorin Parker, Executive Director of Talent Management

Department Contact Phone Number
603.646.2904

Department Contact for Cover Letter
Lorin Parker, Executive Director of Talent Management

Contact's Phone Number
603.646.2904

Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants
All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID-19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Key Accountabilities

Key Accountabilities
  • Participates in IT activities and training events during Tuck Launch, the school’s orientation period for new students in August.
  • Assists IT Help Desk team with other tasks as needed, including responding to telephone, e-mail, and walk-in requests for IT support services; setting-up computing hardware and peripheral devices in offices, classrooms, and public areas; performing routine preventative maintenance, cleaning, and initial troubleshooting of equipment. Maintains accurate call tracking and inventory records for computing equipment and supplies.
  • May provide back-up audio/visual classroom technical support.
  • Disassembles faculty and staff computer workstations and prepares computers, monitors, and peripherals (mouse, keyboard, docking station, printer, etc.) for moving to new workspaces. Transports equipment to new campus workspaces as directed, requiring some lifting of heavy objects. Reassembles computer workstations in new location, making set-up adjustments according to workspace floor plan and the user’s specifications.
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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
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Performs other duties as assigned.