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Vendor Manager - Operations
Company | Checkr, Inc. |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet,Marketing Services,Business Consulting and Services |
Expires | 2023-07-10 |
Posted at | 10 months ago |
About Checkr
- Deliver monthly & quarterly analyses and reporting of the business' operational results and KPIs, including variances to plan, ensuring key issues, risks, and business drivers are understood and highlighted
- Own the overall quality of Checkr customer service through real-time feedback, ongoing quality and training management, enablement programming, and escalation management programs
- Own vendor KPIs and SLAs to ensure our partners consistently meet and exceed goals
- Develop vendor strategy and incorporate into the annual and multi year planning processes for Operations by implementing scalable and consistent processes to enable operational excellence
- Lead and conduct analyses to enable data-driven decisions that optimize business performance, evaluate new investment opportunities and solve complex business challenges. In particular process improvement initiatives to drive process efficiencies
- Assess vendor landscape, run RFPs, and negotiate contracts to balance quality and cost
- Partner with Operations teams to deliver operational results and KPIs, identifying issues and emerging trends, and providing a breadth of insight to improve support
- Excellent modeling and data analysis skills with strong attention to detail
- Demonstrates the Checkr core values of Grit, Humility, Transparency, Connection and Ownership
- A passion to improve the Checkr Customer experience
- Deep experience working in high-growth environments with a proven ability to identify and drive impactful financial outcomes, and to manage complex projects across multiple teams
- Knowledge and connections within the BPO industry
- 5+ years of vendor management experience
- Outstanding interpersonal and communication skills with proven experience in cultivating collaborative working relationships with teams across an organization
- Competitive compensation and opportunity for advancement
- Monthly wellness stipend, home office stipend
- A fast-paced and collaborative environment
- 100% medical, dental, and vision coverage
- Up to 25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Learning and development allowance
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