Vendor Success Manager Jobs

ShopShops is looking for a Vendor Success Manager (VSM) to join our US team. The ideal candidate has 5+ years of experience and has worked in account management, vendor management, business operations related roles at e-commerce focused, or omni-channel brands and/or platforms. If you're passionate about the next generation of e-commerce, have demonstrable client-facing experience, and love working in a fast-paced startup environment, we want to talk to you!

This is a rare opportunity to be a key contributor to a small but mighty (and quickly growing) team in a fast-adopting product category that has never been more relevant. Your colleagues have a fun and open work dynamic and a "roll-up-your-sleeves" startup mentality balanced with strategic vision and focus. This position will report to the VP of Business Operations and work closely with the SVP of Sellers. The ideal VSM is operationally minded, has a natural ability to "WOO" (win others over), and is experienced in Vendor/Customer relations. They will supervise one Vendor Services Assistant. The salary range for this position will be $65,000-$85,000.

Primary Responsibilities:

• Supporting BD team in signing and onboarding up high-priority vendors/partners
• Business Development Accounts Executor responsibilities including but not limited to:
• Various ad-hoc projects to support the organization's growth and business development
• Participate in sourcing, vetting, testing, and managing new vendor tools
• Account executive to key partners
• Create processes to support growing roster of vendors and vendor types
• Manage vendor services team
• Build SOPs and playbooks that are replicable and scalable for various vendor types
• Create new workflows to resolve pain-points and improve efficiency
• Project manager for day-to-day projects (e.g product, payout, orders)
• Supervise one Vendor Services Assistant
• Elevate Vendor Service program
• Oversee Web portal development and related vendor tools
• This person will continue to build upon and create new best-in-class processes and services

Qualifications:

• Intermediate to advanced mastery of Excel
• Preferably based in NYC area
• Strong organization and ability to manage up and manage down
• Ability to perform AR/AP related reconciliations
• Confidence to support CX escalation decisions
• 5 years experience ideal
• Advanced or super user qualifications with industry leading ERP's and OMS tools
• Simple accounting knowledge important
• Good cross-functional team communication
• Strong client facing skills
• Bilingual (Mandarin) plus (English skills most important)

About ShopShops

ShopShops is an online retail platform that enables shoppers to view, interact with and purchase goods from retail stores anywhere in the world through livestream video. By virtualizing the physical shopping experience, ShopShops is breaking down geographical boundaries for savvy customers and allowing them to shop – not just buy things - from the palm of their hand. By combining connection, community, and discovery all into one platform, ShopShops is creating the most exciting way to shop in the modern era.

ShopShops already streams with over 1,500 partners, across the U.S., Middle East, Europe and Asia, including brands like Marni, Rebecca Minkoff, Cynthia Rowley, Zac Posen, Everlane, Away and rag & bone. It is backed by top VCs including Union Square Ventures, TCG, Forerunner, SV Angel, XRC Labs, 3K and Founder Collective. ShopShops U.S. operations are based out of Manhattan, NYC.

Our Values:

Be Real.

Authenticity matters to our shoppers and it matters to us. Be humble, always be learning. Have backbone, disagree respectfully and commit to accountability.

Be Epic.

Embrace and drive change. Simplify the complicated and take pride in what we build. We challenge ourselves without fear of failure. We hire and develop the best.

Be Kind.

We are a people-first company. We value inclusion. Celebrate and share wins. Praise publicly and deliver feedback privately. Assume positive intent. Prioritize human connection.

Benefits:

• A HSA account
• A flexible spending account
• 401(k) with no employer match
• 100% coverage of healthcare, dental and vision plans
• $300 worth of monthly ShopShops coupons to shop on the app!
• Commuter benefit
• Unlimited PTO
• 100% coverage on term life insurance and dismemberment insurance

ShopShops is committed to providing an open and inclusive environment for all of its employees. We prohibit any discrimination on the basis of gender, gender identity or expression, pregnancy, race, color, religion, sexual orientation, national origin, age, disability, veteran status, marital status, political affiliation, or genetic information. The Company will take affirmative steps to address any past action or practice inconsistent with these values, in accordance with local, state, and federal law.

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