Vacation Rental Customer Support Assistant

Position : Vacation Rental Customer Support Assistant (100%Remote)

We are looking to hire a highly motivated remote worker to be part of a growing vacation rental property management company located in the United States. The position is considered full-time at 40 hours a week.

Responsibilities:

• Coordinate with vendors to schedule periodic and emergency repairs to the different vacation rental properties
• Manage the turn process for every unit and ensuring every cleaning team is properly assigned
• Provide timely reviews of guests on AirBnB and Vrbo platforms
• Resolve guest inquiries and resolve them in accordance to company standard operating procedures
• Handle all daily guest communications (text/email/platform) in a professional and timely manner
• Blog writing about vacation rentals on company website to increase exposure and visibility to potential guests
• Help develop processes and systems to improve overall guest experience

Requirements:

• You must be reliable and show up on time.
• Experience with the vacation rental industry is required
• Must have a strong work ethic and track record delivering results
• Minimum of 2 years of remote customer service experience with US-based businesses
• Excellent English and Spanish (written and spoken)
• Familiarity with Slack, Notion, Field Scheduling and CRM software
• Experience with Microsoft and Google Suite
• Reliable internet/WiFi and excellent audio quality with minimal to zero background noise

Payment:

• Monthly base salary is expected to range between $1,000-1,120 USD
• Payments are processed and sent via Wise or similar platform at an established frequency (bi-weekly)

Schedule:

10:00 am to 6:00 pm PDT (Monday through Friday)