Vacation Consultant-Amtrak Vacations Jobs

Job Purpose:

• We are looking for a talented Vacation Consultant who thrives in a fast-paced environment. This position involves taking incoming calls from customers looking to book rail holiday packages across North America. The Vacation Consultant will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment and will be expected to follow up with customers regularly to maximise lead potential.

Duties and Responsibilities:

• Vacation Consultants are expected to provide an excellent experience on calls with travelers to drive customer loyalty and referrals
• Participate in engaging weekly team training plus one-on-one coaching
• Provide suggestions, prices, and books clients on domestic and international rail vacations
• Consistently communicate and build relationships with all of our clients, passengers and with their team
• Consistently achieve individual sales and performance goals
• Understand and foresee customer needs and requirements
• Source new sales opportunities through inbound lead follow-up, outbound calls, and emails
• Advise travel agents and clients concerning sales specials and promotions

Qualifications:

• Proven track record of successful sales experience preferred
• 2+ years travel industry/sales experience preferred
• Call Center experience preferred
• Strong multi-tasking skills
• Excellent verbal communication skills and telephone manners
• Strong computer skills and ability to quickly master new systems and programs
• Positive attitude and desire for personal development

Job Type: Full-time

Benefits:

• Dental insurance
• Vision insurance
• Employee discount
• Referral program
• 401(k)
• Paid time off
• Health insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Work Location: Remote