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Company

KPIT
Address Indianapolis, IN, United States
Employment type FULL_TIME
Salary
Category Information Technology & Services
Expires 2023-08-28
Posted at 9 months ago
Job Description


Job Responsibilities:


  • Contributes to the design of innovative experiences and solutions that meet customer needs. Translates user needs into desirable, viable, and feasible solutions that improve the lives and businesses of customers. Plans, facilitates, and leads problem-framing/solving projects applying human-centered design methodologies. Champions human-centered design methodology and engagement of customers in all steps of the design process.
  • Guides stakeholders and customers on the HCD methods and methodology (why using them, what they are, outcomes of using them) and how they apply.
  • Works collaboratively with teammates and stakeholders in the business to execute research based on agreed-upon strategy.
  • Contributes to building alignment among stakeholders regarding scope, problems to be solved, the approach, and deliverables.
  • Solves routine problems within the work group using human-centered design methodology and established procedures.
  • Works on tasks associated with human-centered design events and sessions in response to provided direction.
  • Applies defined human-centered design approaches to research and problem solving that effectively leads to innovative, desirable, feasible and viable solutions.
  • Contributes to the application of human-centered design in projects and initiatives through consistent (common)methods and processes.
  • Assists with coordination of customer and end-user engagement throughout projects and reports to project manager to ensure solutions meet their needs.


Required Skills:


  • Cultivates innovation - Creating new and better ways for the organization to be successful.
  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Creative Confidence - Explores problem spaces and the art of the possible and builds great ideas by establishing a safe space where you can encourage and inspire alternative perspectives, shed biases, and blend/build upon generated ideas to facilitate creativity within yourself or amongst a group.
  • Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
  • Design Research - Implements ethnographic research by connecting directly with customers and/or end-users to build empathy and understanding; participatory research by engaging and collaborating with customers to uncover the unknowns and redefine the problem; or evaluative research by co-designing (or collaborating) with customers to assess the usability of a proposed solution in order to discover insights, ideate a desired path to a better solution, or share findings.
  • Facilitation - Guides group discussions or training by creating an active environment where questions are posed, perspectives are shared, and debates occur with the goal of gaining understanding, analyzing issues, resolving conflict, exploring solutions, or making decisions.
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project").
  • Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
  • Making-To-Learn - Imagines and explores ideas and possible solutions through ideation, brainstorming, collaboration, and iteration; creates and shares tangible and physical models and concepts through rapid low-cost prototyping or low-fidelity fabrication; and evaluates design, risk, and potential value of the solution by collaborating with customers and end users in order to learn and understand what best meets their needs.


Required Experience:


  • Design research (quantitative and qualitative).
  • Personal use of human-centered design / design thinking principles in daily work.
  • Minimal relevant experience working with end-users and/or customers is a plus.
  • Project or Internship experience is a plus.


Education, Licenses, and Certifications:


  • Ability to plan, conduct, analyze, and present findings from various research methods.
  • Experience with Figma, Mural, Jira and Confluence preferred.
  • This position may require licensing for compliance with export controls or sanctions regulations.
  • Understands and maintains current UX/UI trends in the industry.
  • Certified human-centered design practitioner preferred (LUMA or equivalent)
  • Strong collaboration, presentation and change management skills.
  • Candidate must have experience in areas of User Experience (UX Research) and UX/UI design -specifically in persona creation, prototyping, wireframing, and creating user flows.
  • Bachelor's degree in design, Design Thinking, Experience Design or equivalent experience required.
  • 3+ years' experience in an agile digital product development environment.
Required SkillsUX/UI DeveloperSupported Skills