(Usa) Senior Manager I, Program Management - Virtual Care

Position Summary...

What you'll do...

The Senior Manager I, Program Management for Virtual Care operations will be responsible for creating and implementing new processes and programs. The role will be primarily responsible for 3 key areas:

• Team reporting and communication - supporting total virtual care in reporting status updates, success metrics, milestones, progress to the broader organization.
• New initiative and nonstandard programs - opportunity vetting, implementation, and success evaluation, primarily external programs
• Special projects - managing cross functional stakeholders to drive projects to successful completion, primarily internal projects

Evaluates program performance by...

• Comparing projections to actual results
• Conducting return-on-investment analyses
• Identifying and addressing cross-functional program and project issues
• Reviewing customer response and feedback from key internal and external stakeholders
• Identifying and analyzing key performance indicators and trend data
• Collaborating with teams across the company to leverage processes in order to increase service and product capabilities.

Drives informed decision-making and ensures resolution of critical issues by...

• Creating communication strategy and content
• Educating sponsors, stakeholders, and executive leadership on program requirements
• Partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business
• Developing and implementing a program management life cycle.

Analyzes and interprets information for one or more initiative work streams by...

• Ensuring accuracy of business data
• Developing solutions within business areas that reduce cost and meet business goals
• Using various analytical methodologies
• Prioritizing assignments
• Persuading cross-functional teams and stakeholders to implement changes.
• Recommending program changes to stakeholders based on data

Drives program management process improvement by...

• Overseeing and/or conducting gap analyses
• Evaluating and determining practicality of improvement opportunities
• Gaining buy-in and approval from leadership on process improvements
• Overseeing the implementation of processes.
• Providing guidance to project leads on process improvement
• Developing improved processes based on best practices and standards
• Ensuring alignment of process improvement with department and company strategy

Drives the execution of multiple business plans and projects by...

• Removing barriers and obstacles that impact performance
• Providing resources; identifying performance standards
• Demonstrating adaptability and supporting continuous learning.
• Identifying customer and operational needs
• Measuring progress and adjusting performance accordingly
• Developing contingency plans
• Developing and communicating business plans and priorities

Provides supervision and development opportunities for associates by...

• Establishing performance expectations and conducting regular performance evaluations
• Assigning duties
• Building a team-based work environment
• Coaching for success and improvement
• Ensuring diversity awareness.
• Selecting and training
• Providing recognition and rewards
• Mentoring

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by...

• Utilizing and supporting the Open Door Policy.
• Training and providing direction to others in their use and application
• Ensuring compliance with them

Ensures business needs are being met by...

• Consulting with, managing timelines and driving project execution for business partners, managers, co-workers, or other key stakeholders
• Managing the ongoing effectiveness of current plans, programs, and initiatives for both internal team initiatives and external stakeholder programs
• Soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

#LI-MW3

Live our Values

Culture Champion

• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage

• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer

Customer Focus

• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking

• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our Associates

Diversity, Equity & Inclusion

• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence

• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management

• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business, Human Resources, or related field and 3 years' experience in project management, compliance, operations management, or related area OR 5 years' experience in project management, compliance, operations management, or related area. 1 year's experience leading cross-functional teams. 3 years' experience using intermediate functionality of Microsoft Office.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Profit and Loss (P&L) Responsibility

Masters: Business Administration

Project Management - Project Management Professional - Certification
Primary Location...
2001 SE 10th St, Bentonville, AR 72716-3724, United States of America