Project Manager, Virtual Care Consults

Project Manager, Virtual Care Consults

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Digital team is seeking to hire a Project Manager to support the creation, refinement, and operations of the organization’s virtual care services. The candidate must be highly organized, motivated, and able to thrive in a fast-paced team environment. They must enjoy the challenge of a dynamic environment and have the ability to multi-task, prioritize work and execute on tasks while anticipating challenges. It will be important for the person in this role be able to accomplish tasks through others, including peers, physicians, various hospital and Mass General Brigham leaders as well as external collaborators.

Effective clinical operations management will require acute political navigation skills, clinical service management experience, emotional intelligence, and the ability to closely interface with colleagues and stakeholders from diverse disciplines and backgrounds, including physicians, nurses, software engineers, technical specialists as well as managers and executives. The ideal candidate should also be skilled in many aspects of data analytics, including mining, generation, and visualization. They should have a strong interest and aptitude for data quality management and will be responsible for the curation, processing and analysis of relevant data.

Principal Duties and Responsibilities

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Management and status reporting tools
• Project administrative activities
• Provide project-specific analysis and guidance to project team members that support timely and quality results. Monitor quality of work performed by team members throughout the project.
• Requirements definition (functional and/or technical)
• Implementation
• Assists in the implementation of new operational processes and governance models that lead to efficiency in the operational management of virtual care services.
• Provide quality customer service and serve as an exemplary representative of Mass General Brigham. On-going communication, feedback and follow-through with customers and executive leadership is essential
• Plan, manage and over-see projects, utilizing recognized project management methodology including activities such as:
  • Definition of project scope and objectives
  • Management and status reporting tools
  • Requirements definition (functional and/or technical)
  • System testing/quality assurance
  • Implementation
  • Post-implementation/on-going support
  • Project administrative activities
  • Documentation
• Prepares/delivers presentations to Senior leadership group across MGB, identifies resource model, and tracks all related program items for progress
• Identifies, resolves, and escalates issues as needed.
• Owns the day-to-day operations of activities related to assigned program(s)
• Post-implementation/on-going support
• Documentation
• Definition of project scope and objectives
• Establish and create a positive team environment through informal leadership and mentoring.
• System testing/quality assurance

Qualifications

• 5 or more years experience in management operations and project management, preferably within a healthcare environment
• PMP or other PM certification preferred
• Bachelors degree required

• Ability to cooperatively and effectively work with people from various organization levels (entry level staff to senior leadership) and build consensus through negotiation and diplomacy
• Ability to multitask and prioritize work requirements
• Excellent written and verbal communication skills
• Ability to provide direction as needed to team members, other staff and consultants.
• Strong project management and organizational skills
• Strong commitment to customer service
• Strong PC / Microsoft skills required (i.e. Microsoft Office Suite, Microsoft Project, Microsoft Visio)
• Strong analytic and problem solving skills
• Ability to work within a complex, multi-site environment
• Ability to understand the program environment and competing priorities in conjunction with program goals.
• Ability to handle stressful situations in calm and professional manner

• Frequent local travel to Partners sites.
• Standard office environment.

• No direct reports but must be able to manage indirect resources who are participating in project

• Awareness of budget and implications for project

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.