Urgently Hiring: Resident Monitor (Front Desk Monitor / Security)

Women’s Prison Association (WPA)

Resident Monitor (Full-time and Part-time)

About Us:

The Women’s Prison Association (WPA) is a New York City based not-for-profit that prioritizes trauma informed care to support vulnerable women and their children navigating incarceration and homelessness, providing them stability, security, support and hope that opens the door to their limitless future. Our mission is to support systems involved women as they navigate their journey towards freedom, safety, and independence, and we strive to create a diverse team that delivers outstanding services.

We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement, race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all our employees share in these commitments as a guide to engage one another with dignity and respect.

Position Description:

The Resident Monitor plays a critical role in the daily orderly operation of our Manhattan-based family shelter. The role will maintain a safe and secure environment for residents, staff and visitors at WPA’s DHS-funded 28-family shelter for women and children with/without criminal legal involvement. Resident Monitors also work closely with residents on supporting their day-to-day independent living plan goals, teaching and modeling strategies for living independently in the community.

The Resident Monitor will be organized, technically savvy, adaptable, and enjoy collaborating with a team in providing support and essential services to families residing in temporary shelter.

Responsibilities:

• Adherence to all policies and procedures developed by DHS
• Perform any other department or agency related duties or special projects as directed by supervisor
• Monitor all residents and staff entering and leaving the building and log activities in the internal communication logbook
• Intervene and diffuse crisis situations as needed
• Provide clerical support by answering telephone inquiries, data entry, light typing, filing and sorting of mail ·
• Help with provision of on-site recreational activities
• Conduct daily security and safety walkthroughs and monitor security camera feeds
• Provide clerical support by answering telephone inquiries, data entry, light typing, filing and sorting of mail
• Conduct periodic emergency fire drills under direction of Operations Manager
• Participate in required training and pass certification, including CPR/First Aid Certification and FDNY Fire Safety Coordinator for Shelters (F-80) and FDNY Fire Guard (F-02)
• Complies with 42CFR confidentiality and HIPAA privacy and security regulations.
• Support clients register, check-in, monitor, assess behavior and overall well-being
• Other duties as assigned.

Qualifications:

• Certificate in First Aid, CPR or ability to obtain certificate
• Ability to work and build rapport with others
• Must believe in WPAs mission, with a passion to serve underserved populations.
• Ability to distinguish boundary issues and transference issues with clients
• Ability to interact with a diverse population challenged by issues such as substance abuse, incarceration, HIV/ AIDS, mental health, domestic abuse and communication barriers
• Must be highly organized, process driven, detail oriented, solution oriented, and able to work under pressure while managing conflicting priorities and meeting/coordinating both short and long-term deadlines.
• Strong written, verbal, and training interpersonal skills.
• NYS Security Guard Licensed
• At least 2 years of documented relevant human services experience
• Good documentation skills, computer literate or willingness to learn; knowledge of CARES database a plus
• Bilingual - English/Spanish, preferred.
• A keen perception of the racial, gender, and socioeconomic dynamics of underserved communities, with a particular familiarity with issues facing systems-involved women.
• High school diploma/GED strongly preferred; BA preferred.
• Ability to effectively analyze situations quickly and apply sound judgment
• Excellent written and verbal skills
• Must have professional maturity and maintain confidentiality around all participant records.
• In possession of FDNY Fire Safety Coordinator for Shelters (F-80) and FDNY Fire Guard (F-02) or able to secure within 90 days

Compensation:

Compensation is $20/hour commensurate with certifications, education and experience. WPA offers a competitive benefits package including health insurance, employer paid dental insurance, extremely generous paid time off, 403(b) and paid leave.

WPA strongly values diversity and inclusivity in the workplace. WPA is an equal opportunity employer and does not discriminate based on race, creed, color, religion, gender, gender identity, sexual orientation, national origin, marital status, religious or political affiliation or any other classification considered discriminatory under applicable law. Individuals with criminal justice involvement are strongly encouraged to apply.

For background information about the Women’s Prison Association (WPA), see our website at www.wpaonline.org.

Please go to our Careers page (https://www.wpaonline.org/careers) to submit your resume and cover letter to us. You must include "Resident Monitor" in the subject line of your email.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• Retirement plan
• Life insurance
• Employee assistance program
• Health insurance
• Employee discount

Ability to commute/relocate:

• New York, NY 10003: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location