Universal Banker (Borough Park)

Come work with us:

Metropolitan Commercial Bank, The Entrepreneurial Bank Since 1999, is headquartered in New York City and operates full-service banking centers in Manhattan; Boro Park, Brooklyn; and Great Neck, Long Island. Metropolitan Commercial Bank is a New York State chartered commercial bank, an FDIC member and an equal opportunity lender. The parent company of Metropolitan Commercial Bank, Metropolitan Bank Holding Corp., is a publicly traded company.

Did you know? Metropolitan Commercial Bank was named by Piper Sandler as one of the Bank & Thrift SMS-All Stars for the year 2022!

About the role:

As a Universal Banker, you will engage closely with new and existing customers to understand their financial needs, recommending appropriate products and services related to spending and saving. The Universal Banker is the financial liaison to every customer entering the branch. Your highest priority will be to ensure customers are extremely satisfied with every interaction. You will develop deep and meaningful relationships with the customer to resolve issues, educate customers on the various ways they can bank with us, and process teller transactions as required.

Duties and responsibilities of the job include the following (but is not limited too):

• Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
• Bring a positive energy and confidence to Metropolitan Commercial Bank and its customers every day
• Go above and beyond for customers to strengthen and retain long term relationships
• Present a professional appearance as the face of Metropolitan Commercial Bank
• Open new accounts and assist with teller transactions as needed
• Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save
• Serve as the financial liaison to customers while providing world class customer service
• Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers

Preferred experience, education, and qualifications:

• Perform quality work within determined timeframes
• Interact professionally with other employees, customers, vendors and shareholders
• Strong listening and customer service skills
• High School degree or GED required
• Ability to problem solve and provide solutions to customer issues
• Ability to effectively ask questions and identify needs to enhance the customer relationship
• Minimum of one (1) year cash handling experience strongly preferred
• Two (2) years of sales and customer service experience
• Flexibility to work branch hours
• Ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Commitment to building relationships through phone engagements
• Self-motivated, confident and ability to multitask effectively
• Work on ad-hoc tasks, assignments and projects as needed
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.

Potential Salary: $46,000 - $65,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.