Universal Banker Associate - Chinatown

General Statement of Duties:

The Universal Banker Associate is expected to deliver a superior branch experience by welcoming customers to the branch and making their banking needs top priority. The Universal Banker Associate will be engaged in all aspects of customer interaction involving sales, servicing and transaction processing. Efforts will focus on building full banking relationships with current customers and prospects while seizing opportunities to promote, explain, recommend and cross-sell bank products and services. The Universal Banker Associate works as part of a team of professional individuals with a shared focus on delivering a world class customer service experience.

Supervision Received:

Reports to the Branch Manager

Major Duties and Responsibilities:

Proactively and professionally greet customers as they enter the branch and determine the best way to manage their experience.

• Meet or exceed all financial objectives pertaining to individual goals and branch team goals.
• Other duties as assigned.
• Engage with customers following established customer interaction model, to establish new customer relationships, retain and deepen existing customer relationships and provide highest customer service standards.
• Handle servicing of customer accounts and resolve issues efficiently and effectively, with the highest of customer service standards. The customer needs to be in the center of everything we do.
• Establish proficiency of the Bank’s systems needed to effectively service customers with the highest of service standards.
• Encourage automated transaction handling to customers by “hip to hip” demonstration. If automation is not possible, accept and process deposits, payments, checks for cashing and other transactions via manual processing, according to established procedures and standards for performance.
• Perform operational responsibilities as designated by management.
• Engage in outbound calling and outreach activities to generate a consistent flow of qualified referrals and building a robust pipeline of sales opportunities.
• Ensure compliance with all regulations, policies and procedures. Perform additional accountabilities as required.
• Recognize cross-sell opportunities, including core deposit accounts as well as insurance and investment products. Refer to specialists as required.
• Evaluate and fulfill customer financial needs by utilizing needs based selling to offer appropriate solutions and referring to business partners when necessary.
• Adhere to compliance and operations risk controls in accordance with the company and regulatory standards, policies and practices. Be able to efficiently and effectively access operational policies and procedures.

Requirements

• A track record of working effectively in a team environment and building relationships with colleagues
• Effective communication skills including oral and written skills.
• Strong interpersonal skills, leading to strong client service and sales skills.
• Good understanding of banking products and services.
• High School Diploma/GED or higher, and a minimum of 2 years experience in a financial institution or comparable experience in a selling environment.
• Working knowledge of Windows, Microsoft Word, and Excel and multiple computer and software systems. Familiar with on line banking and mobile banking.
• Travel to branches and departments within the five boroughs, Nassau and Suffolk counties, as well as to local companies to deliver BAW on sites
• Knowledge of financial institution operations and procedures. Requires a working knowledge of laws and regulations pertaining to financial institution and the ability to interpret and understand laws and regulations.
• A high level of trustworthiness, character, professionalism, confidentiality, and honesty in dealing with colleagues and customers.
• Ability to understand how to present features and benefits of products and services to customers with different needs.

Pay Range: $46,000 - $53,000

Hours: 40
This is a non-exempt position, eligible for overtime if hours worked are over 40 hours.

The actual compensation will be based on qualifications, experience and other factors permitted by law.

EOE, including disability/veterans.