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Underwriting Service Assistant Jobs

Company

State Farm
Address , Tempe, 85281, Az
Employment type FULL_TIME
Salary $19.75 an hour
Expires 2023-06-09
Posted at 1 year ago
Job Description
Overview:
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!
Compensation Package Includes:
  • Non-negotiable starting pay of $19.75/hr.
You are eligible for:
  • Annual merit increases
  • An annual bonus based on individual and enterprise performance
Please note: This position has an anticipated start date of Monday, June 26, 2023
Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!
Location: This position is open to candidates who live within 100 miles of Tempe and in the state of AZ.
Responsibilities:
Who are we?
In State Farm Underwriting, we champion profitable growth by providing quality customer interactions and products through simplified processes, technologies, and the excellence of our people. When you join our team, you will execute on your underwriting philosophy and fundamentals to serve the evolving needs of our customers. Check out what it's like to be an Underwriting Service Assistant!
This position is for:
  • Personal Lines Fire Production
  • Personal Lines Auto Production
The primary responsibility is processing applications and policy transactions electronically for new and existing business.
  • Must be able to stay focused and be resourceful.
  • Stand work process listing all items that should be in a policy and making sure the policy is complete.
  • Prepare/type a variety of reports, endorsements, filings, form letters and cancellation letters.
  • Critical thinking, attention to detail, and detective type research work is required.
  • Provide Remarkable customer service.
  • Perform premium breakdowns, electronically and/or manually calculate rates based on selected coverages.
  • Engage with customers to identify and address adverse situations.
  • Guide customers through navigating existing resources such as Rate Manuals, Underwriting Guidelines, Auto Answers, etc.
  • Review and process applications and/or policy changes according to established guidelines.
  • Very production driven and fast paced.
Training Details: Training is extensive. Mandatory paid training will take place 8:00am-4:30pm Monday-Friday. The length of training varies between 6-15 months in total duration. Limited time off will be granted during the training.
Once training is completed, various work shifts apply depending on business need and the function where each employee is placed. Our team works in a shift environment between the hours of 7:00am-7:30pm Monday-Friday, and may include holidays based on workload and job requirements. Schedules may change based on business need and will require flexibility. May not be able make schedule accommodations, must be available to all shift times.
Incumbency: Due to the extensive training, new team members are eligible for promotional opportunities after 12 months of service and 24 months for lateral opportunities.
Work Environment: This s a hybrid role, meaning you will work from home most of the time with some time collaboratively in the office. For a successful work environment, you will be asked to have a reliable source of internet when working from home.
Qualifications:
Our Underwriting Service Assistants demonstrate the following skills in their day-to-day work:
  • Communicates clearly, professionally, and empathetically both verbally and in writing through remarkable customer service skills.
  • Decision Making and Technical Expertise.
  • Ability to handle multiple computer applications in a fast-paced collaborative team environment, experience with Microsoft Office software.
  • Demonstrated attention to detail and ability to produce quality work.
  • Ability to provide remarkable customer service in all interactions with agents and associates.
  • Knows where to find answers and serves as a technical and procedural resource.
  • Thrives on accountability to your team, your work and your schedule.