Transportation Assistant (Counselor) Jobs

Summary You will serve as aTransportation Assistant (Counselor) in the Navy Household Goods/Personal Property Shipping Office (HHG/PPSO) Store Front Section of NAVSUP FLEET LOGISTICS CENTER JACKSONVILLE. Responsibilities You will communicate with customer service team (CST) peers, customers, industry, and other services and agencies as required. You will review orders and determine the extent of entitlements and eligibility of shipments, drayage or temporary/ non temporary storage of household goods at government expense. You will review and finalize DD form 1299, application for shipment and/ or storage of personal property, for member/ employee signature and compile with all required documents for shipment. You will conduct the majority of inspection by telephone; inspections will occasionally be performed at the member?s/ employee?s residence or at the TSP?s warehouse. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of Transportation Assistant (Counselor) experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector performing transportation assistant (counselor) work that requires utilizing a standardized knowledge of transportation modes and traffic management policies to provide counseling and quality services to military and civilian service members incident to movement of household goods. Provide counseling and entitlements in arranging and coordinating pickup, personally procured move, shipment and/or storage of household goods, unaccompanied baggage, privately owned vehicles, boats, and mobile homes. Communicate with members/ employees, their dependents or agents to elicit their shipping needs and services desired. Experience applying a knowledge of transportation computer systems and ability to identify needs and problems using automated information system. Example of specialized experience may include:

• Ensure that the work of TSP's and or contractors engage in the physical handling (packing and crating) and movement of household goods comply with applicable service tenders, solicitations, contract specifications and other government regulations.
• Explain shipments and storage options, excess cost, special procedures for shipments under various types of orders, approximate transit time, member/ employee as well as transportation service provider (TSP) responsibilities, claims procedures and other information, relevant to the shipments/ Storage of personal property.
• Execute personal property shipment management including household good entitlements, personal property, counseling, inbound and outbound shipment management, non-temporary and temporary storage, including storage entitlement, mover's liabilities and procedures for processing loss and damage claim. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education EDUCATION SUBSTITUTION: I have successfully completed one full year of graduate level education that is directly related to the position being filled. https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/federal-occupations-by-college-major/ A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/ Military Spouse Preference : Applicants will receive priority consideration at the Full Performance Level (FPL) and if determined to be Best Qualified at the FPL, and selected, must be placed at the FPL. A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.