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Translation Quality Manager Jobs
Company | PGLS |
Address | Arlington, VA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Translation and Localization |
Expires | 2023-08-22 |
Posted at | 10 months ago |
PGLS is hiring for a Remote opportunity as a Translation Quality Manager.
- Ensure deliverables are accurate, complete, and phrased according to company standards.
- Help with quality or team training as appropriate.
- Support internal audits across PGLS departments.
- Participate in strategic projects and account kick-offs.
- Identify suppliers who deliver incomplete or substandard work and coordinate with Vendor Management team to ensure coaching plans are enacted.
- Coordinate linguistic and final format proofreading (QC) of translated documentation prior to delivery.
- Evaluate project materials and ensure the appropriate level of consistency/accuracy of formatting, stylistic consistency across languages, and adherence to client specifications and style guides.
- Participate in internal postmortems to help improve processes and reduce risk.
- Identify, evaluate, assess, and communicate risks as needed to eliminate potential pitfalls or obstacles.
- Proposes ideas for improving efficiency, revenue and profitability.
- Analyze and evaluate various factors to ensure ISO 9001:2015 and ISO 17100:2015 requirements are being followed in production workflows.
- Manage, evaluate, implement, and investigate client feedback to complete resolution reports needed for client deliverables. Accountable for implementation of feedback report tracking, investigations, analyses, and actions, collaborating in the CA/PA processes with cross-functional teams.
- Formulate, interpret, and implement quality process best practices (QA) and advocate for quality in production processes.
- Coordinate with customers to import, modify, or create glossaries, style guides and other collateral to ensure quality standards are adhered to from inception through delivery.
- Manage and coordinate CARs reported by internal teams and drive resolution implementation.
- Demonstrated experience with desktop publishing applications, online help systems, translation memory (TM), and localization tools (CAT).
- Experience within the localization or translation industry, preferably in the role of Quality.
- A team player who can collaborate effectively with a diverse group of individuals.
- Strong organizational skills in a fast-paced, deadline-driven environment.
- Quality focus, detail oriented & ability to determine root cause analysis.
- Ability to provide leadership for employees and provide clear direction, goals and objectives in a respectful manner.
- Demonstrated successful customer service/account management experience, generally a minimum of two years.
- Ability to exercise discretion and independent judgment in relation to work responsibilities, working with minimal supervision.
- Demonstrated successful leadership or mentoring experience.
- Ability to resolve customer service and production issues in a professional and efficient manner.
- Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
- Ability to establish and maintain cooperative working relationships.
- Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field.
- Fluent communication skills of written and verbal English & able to report work orally and in writing as required. Verbal & written fluency in one foreign language a PLUS.
- Ability to communicate with, train and lead employees through changes in procedures, clients requirements, and other production processing issues.
- Ability to maintain confidentiality of company financials as well as other information.
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