Training And Education Manager

VCA West Los Angeles Animal Hospital is at it again. We are improving on how we support specialty, surgical, emergent, and critical cases in our hospital! To do this we are adding teams to our leadership to allow us to provide the best medicine to even more patients.

We are looking for a Training and Education Manager to help us achieve our goal. We know how important qualified patient care providers are in these arenas and are committed to demonstrating this to you in competitive compensation, generous benefits, and to financially support the relocation of new team members.

At VCA West Los Angeles Animal Hospital, our team is united by our desire to make every situation better for our patients and clients. We work collaboratively every day as our team of experts at the top of their training unite under the spirit of offering the best medicine possible.

Our specialists don’t just use best practices, they develop them. Our advanced care teams include cardiology, emergency/critical care, internal medicine, surgery, neurology/neurosurgery, anesthesiology, medical oncology, radiation oncology, zoo medicine, anesthesiology, behavior, and more specialized professionals who are leaders in their field.

Known for industry-leading medicine, at VCA West Los Angeles Animal Hospital we support our community in the greater Los Angeles area with education and peer-to-peer knowledge sharing as we develop the relationships needed to tackle complex medical issues. When it matters most, you can count on the team at VCA West LA.

Job Overview:

The Training and Education Manager is the primary champion and driver of training and education within the hospital. Associate onboarding, continuing education, training, and promotion of specialization will be core tenants of this position, coinciding with promoting evidence-based medicine for patient care to ensure the highest level of patient care and safety. The successful candidate for this position will prioritize on-the-floor training, face-to-face staff interactions, promotion of a positive work environment, and being present in all aspects of the job that is required of their team.

Salary : $ 95,000 - $ 105,000 / year, dependent on education, experience, credentials, location, nature of practice, schedule and additional responsibilities.

Responsibilities and Duties:

• Utilize this system for objectively tracking associate progress over time for educational opportunities, compensation advances, and accountability.
• Training/education
  • Develop generalized training program to elevate skills and provide opportunities for growth of current and future associates.
    • The training program is to involve ongoing lecture series (live and/or pre-recorded), one-on-one sessions for individual patient concerns, wet labs, and other educational modalities as deemed appropriate.
  • A particular goal is to promote and support development and advancement of career growth of associates no matter their current position.
  • Provide guidance, coaching, and mentoring for associates pursuing technician specialization (VTS) in all disciplines.
  • Provide ample opportunities for learning, growth, and development for all associates across all shifts.
• Provide guidance, coaching, and mentoring for associates pursuing technician specialization (VTS) in all disciplines.
• Responsible for harboring a safe space for associates to ask questions.
• Responsible for fostering an environment that welcomes open communication and feedback among associates and with the management team.
• Develop a reliable method of communication among all shifts and with management to facilitate timely dissemination of information.
• Develop, implement, and maintain a tiering system to accurately and fairly reflect technical staff knowledge base and technical skill level in order to appropriate match skill level with patient needs.
• Develop generalized training program to elevate skills and provide opportunities for growth of current and future associates.
  • The training program is to involve ongoing lecture series (live and/or pre-recorded), one-on-one sessions for individual patient concerns, wet labs, and other educational modalities as deemed appropriate.
• General Responsibilities
  • Attend all relevant management meetings and provide input and feedback from the training and onboarding perspective to help achieve teaching goals for the hospital and the individual associates.
• Be involved in advanced procedures (ventilator case management, plasmapheresis, triple lumen jugular catheters, arterial catheters, etc.) to engage associates in learning and mastering these skills.
• A particular goal is to promote and support development and advancement of career growth of associates no matter their current position.
• Attend all relevant management meetings and provide input and feedback from the training and onboarding perspective to help achieve teaching goals for the hospital and the individual associates.
• Patient Care
  • Ongoing involvement in patient care is required through a combination of direct patient management and involvement with associates’ cases where appropriate to support real-time growth and development.
  • Be involved in advanced procedures (ventilator case management, plasmapheresis, triple lumen jugular catheters, arterial catheters, etc.) to engage associates in learning and mastering these skills.
• Tiering
  • Develop, implement, and maintain a tiering system to accurately and fairly reflect technical staff knowledge base and technical skill level in order to appropriate match skill level with patient needs.
  • Utilize this system for objectively tracking associate progress over time for educational opportunities, compensation advances, and accountability.
• Ongoing involvement in patient care is required through a combination of direct patient management and involvement with associates’ cases where appropriate to support real-time growth and development.
• Communication
  • Responsible for fostering an environment that welcomes open communication and feedback among associates and with the management team.
  • Develop a reliable method of communication among all shifts and with management to facilitate timely dissemination of information.
• Responsible for maintaining a positive working culture, promoting appropriate work-life balance, and championing mental health among associates.
• Culture
  • Responsible for maintaining a positive working culture, promoting appropriate work-life balance, and championing mental health among associates.
  • Responsible for harboring a safe space for associates to ask questions.
• Provide ample opportunities for learning, growth, and development for all associates across all shifts.
• The training program is to involve ongoing lecture series (live and/or pre-recorded), one-on-one sessions for individual patient concerns, wet labs, and other educational modalities as deemed appropriate.

Qualifications:

• Ability to focus on immediate hospital needs while maintaining vision for future department needs and goals
• Veterinary Technician Specialist
• Strong communication and organizational skills
• Positive attitude
• RVT or equivalent
• Willingness to work flexible schedules to provide contact with all shifts as needed
• Personal Characteristics
  • Positive attitude
  • Ability to focus on immediate hospital needs while maintaining vision for future department needs and goals
  • Team player
  • Strong communication and organizational skills
• Team player
• Impeccable technical skills with experience in advanced procedures
• Previous management or supervisor experience is preferred
• Ability to lift 40 pounds

Benefits:

• 401(k) with matching option
• Career development programs
• Alternate Work Week Schedule ( 4 / 10-hour shifts)
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Paid parental leave
• Paid vacation and sick time
• Life, long and short-term disability insurance
• Access to the people and financial resources of a large veterinary community
• Generous pet care discounts
• Full-time
• Continuing education allowance
• Free mental health and wellness subscriptions (Lyra)
• Tuition support and sponsorships
• Veterinary Technician license reimbursement

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com