Trainer On Duty Jobs

Southlake Mall, 1000 Southlake Cir, Morrow, GA 30260
www.chimesolutions.com

Seeking Talented Team Members

People Are Our Passion

• Create classroom activities to keep trainees engaged in training
• Identifies and reports any training gaps
• Ensure the classroom is well prepared each day to ensure trainees are receiving the best possible education.
• Maintain order and discipline in the classroom to create the best training environment
• Effectively conduct new hire and supplemental training as required to ensure agents can successfully perform their job
• Prepares classroom for setup and break down in accordance with project start dates and end dates
• Monitors attendance and performance of employees during training classes
• Ensures that the training requirements are fully met while conducting new hire or supplemental training
• Tracks and reports all training activities and provides updates to Training & Quality Manager
• Support the account as CSR during training downtime

• Ability to demonstrate high degree of professionalism, flexibility and integrity.
• Excellent oral and written communication skills are required.
• Must demonstrate flexibility; must be able to adapt to changing business needs and the needs of the trainees.
• Ability to work independently with minimal supervision in and out of the classroom while contributing to overall team success.
• Minimum one-year customer service experience.
• Excellent interpersonal, verbal, written and listening communication skills
• Proficient use of the Microsoft Suite, Windows applications, and Lotus Notes
• Strong time management and organizational skills.
• Commitment to developing others and helping them to succeed.
• Prior relevant experience in training or education.
• Previous Supervisory or management experience preferred.
• College degree or equivalent work experience required.