Trade Sales Support Coordinator

Job description

Trade Sales Support Coordinator

About McComb Window & Door Co., Inc.

McComb Window & Door Co., Inc. is a family owned business established in 1930. We are the central Indiana distributor for Pella window and door products – allowing us to sell, pre-finish, deliver and install high-quality, innovative Pella Window and Door products. McComb Window & Door Co., Inc. is well respected in the window and door industry and provides an extensive portfolio of products to meet customer needs. We are always looking for dedicated employees ready to contribute and be part of a collaborative and fulfilling working environment.

Summary of Trade Sales Support Coordinator Position

The Trade Sales Support Coordinator role is designed to be a resource to key sales associates. This position requires learning and understanding the Pella product offering and quoting system, as well as interaction with a wide variety of builders, contractors and homeowners. This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting PellaÒ sales representative(s) in achieving and maintaining excellent customer satisfaction. Assigned teams and tasks will vary based on business necessity.

We offer:

• Job Training
• Paid time off in first year
• A matching 401k plan
• Solid benefits package - Medical, Dental, Vision, Life insurance, LTD
• Competitive hourly pay rate based on experience
• A winning culture with low turnover

Trade Sales Support Coordinator Responsibilities

• Handle Pella Architectural Services (PAS) requests as needed
• Performs basic blueprint take-offs by accurately reading and interpreting client blueprints. Coordinates for internal drawings when necessary.
• Facilitate sample delivering/pick-up
• Point of contact after the sale to field any follow-up questions
• Administers, verifies, and submits accurate product orders by communicating with sales representatives and customers, and having sound knowledge of Pella products, systems, and procedures
• Assists Pella Sales Representative(s) in calling and following-up on leads, processing customer requests for service or change orders, communicating the Pella offering to customer and maintaining accurate documentation of such communication
• May require representation of Pella as needed at company sponsored events, and/or builder home shows.
• Promotes and facilitates continuous improvement activities in the department
• Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer
• Assist in building and maintaining strong customer relationships
• Works in the field to formulate product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems
• Manage recovery process for shortages and damaged product by facilitate ordering parts and/or scheduling service appointments as needed
• Uses the Pella Quoting Management system (PQM) in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Representative or Customer
• Understands and utilizes all necessary software (PQM, MSOffice, etc.) by continually learning through experience and training
• Occasionally work variable, non-traditional hours and make oneself available for customers during evenings and weekends.

Education

• High school diploma or GED

Trade Sales Support Coordinator Qualifications

• Good organizational skills and attention to detail
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
• Occasional heavy lifting up to 50 pounds using safe lifting techniques
• Knowledge of general construction applications (window and door applications preferred)
• Local travel to showrooms, job sites and customer/contractor locations
• Good public relations, public speaking, and customer service skills
• Adaptable to changing processes and priorities
• Excellent verbal and written English language skills
• Enjoys working in a fast-paced environment with a high sense of urgency
• Strong problem-solving skills

Conditions of Employment

McComb Window & Door Co., Inc. is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Pre-offer background check and post-offer drug screen are required.

Equal Employment Opportunity

McComb Window & Door Co., Inc. provides a working environment free of discrimination and harassment. McComb Window & Door Co., Inc. treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

PLEASE NOTE IF YOU ATTACH A RESUME YOU ONLY NEED TO SIGN THE APPLICATION.

Job Type: Full-time

Benefits:

• Paid time off
• Vision insurance
• Flexible spending account
• 401(k) matching
• Employee assistance program
• Disability insurance
• Dental insurance
• Health insurance
• Mileage reimbursement
• Employee discount
• Health savings account
• Life insurance

Schedule:

• Monday to Friday
• 8 hour shift
• Day shift

Ability to commute/relocate:

• Indianapolis, IN 46268: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location