Toll Plaza Attendant Jobs

JOB SUMMARY: Provides exemplary guest service to guests arriving to the Toll Plaza and provides suggestive and persuasive up selling of parking productions, and all financial responsibilities that accompany.

MAJOR RESPONSIBILITIES:

• Practices established procedures for safety in Toll Booths including specific procedures when handling counterfeits. Provides direction to arriving vehicles to even traffic when necessary.
• Provides directions to appropriate Parking locations. Places slip in vehicle windshield associated with Parking product purchased. Answer questions about the UO resort. Resolves Guest concerns utilizing knowledge of operation and resort.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.
• Processes parking pass transactions using established computer system, or manual transactions and provides appropriate parking and park information to guests. Practices proper cash handling procedures to ensure accuracy at cash out. Practices proper procedures for detecting and reporting counterfeit cash and credit cards.
• Up-sells guest transactions by using persuasive selling techniques to increase the sale of parking options; including Prime Parking and/or Valet parking. Maintains a minimum average of upgraded parking sales set by management.

SCOPE: Greet, process guest while using suggestive selling techniques while balancing cash drawer. Direct guests safely to appropriate parking locations while providing exemplary guest service. May assist in various areas of the department e.g. Wheelchairs, processing cash and credit transactions, renting and cleaning wheelchairs, delivery wheelchairs to rentals locations. Kennel, processing cash and credit transactions, board pets. Lot Attendant, assist with setting up parking flow and directing guest to parking locations.

EDUCATION: High school degree or GED is required.

EXPERIENCE: One to three years in a cash handling position with face-to-face customer contact preferred. ; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS: Valid Florida Driver’s License preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2023 Universal Studios. All rights reserved. EOE