Service Plaza Quality Ambassador

Requisition No: 800680

Agency: Department of Transportation

Working Title: SERVICE PLAZA QUALITY AMBASSADOR - 55014567

Position Number: 55014567

Salary: $47,804.68 -$61,864.87

Posting Closing Date: 05/02/2023

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

878 / Business Development and Concession Management

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

CONTACT PERSON: Kimberly Padgett

CONTACT EMAIL ADDRESS: [email protected]

ANTICIPATED BI-WEEKLY HIRING SALARY: $ 2,157.28

SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call (850) 414-5300 for assistance.

This position requires a valid Class E driver's license with an acceptable driving record in accordance with the Department's Drivers Record Requirements Policy. An unacceptable driving record is defined as any of the following:

Your driving record will be reviewed and the status of your driver's license confirmed.

POSITION DESCRIPTION: Provides onsite oversight at Service Plazas and Convenience Stores on Florida’s Turnpike. Monitors the performance of the concessionaire and their vendors to ensure compliance to the requirements outlined in the Concession Agreement. This oversight includes monitoring plaza cleanliness and appearance, quality of service, efficiency, concept operating hours, staffing levels, safety, and maintenance of building and grounds. Responsible for providing real-time feedback to concessionaire’s onsite team on issues that need immediate attention and correction; and escalate issues to Business Development and Concessions Management (BDCM) managers.

Acts as an ambassador for Florida’s Turnpike Enterprise to provide information on SunPass and other information as requested. Assist customers with SunPass kiosks as needed.

Monitors compliance to requirements related to pricing of food, beverages, merchandise, fuel, and other products sold. Assists with validation of market basket analysis.

Reports maintenance issues falling under Florida Department of Transportation (FDOT)’s responsibility to the Facilities group, obtain work orders and track progress to resolution.

Provide critical support during hurricane season to assist with traffic through Service Plazas pre- and post-storm, and where needed in preparation for storm arrival and in other emergency situations.

KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge, skills, and abilities, including utilization of equipment, required for the position:

Knowledge of concessions, food & beverage, retail, or other customer-facing operations. Ability to monitor and assess performance of service plaza operations; Skills in the use of Microsoft Office products including Outlook, Word, and Excel; Ability to use a laptop, smartphone, and tablet; Skills in completing reports and uploading documents and photographs; Skills in dealing with the public and assisting with customer service issues; Ability to communicate effectively verbally and in writing; Ability to establish and maintain effective working relationships with others; Ability to understand and apply applicable rules, regulations, policies, procedures, and requirements relating to operational and management analysis activities; Ability to organize data into logical format for presentation in reports and documents; Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices; Ability to work independently.

This position is located in the Pompano Beach Service Plaza, Turnpike Mile Marker 65 Pompano Beach, Florida 33069

OTHER JOB-RELATED REQUIREMENTS: A Class E Driver’s License required.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.