Ticketing Agent At The Hook - Atlantic City

Spiegelworld is the planet’s premier purveyor of submersive entertainment for savvy, seen-it-all adult audiences, proudly creating award-winning, genre-defying live entertainment experiences, smash-hit shows and one-of-a-kind cocktail and dining destinations powered by the world’s most talented artists and artisans. Founded in 2006, Spiegelworld is a quirkforce of 550+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.
Scope
Spiegelworld is looking for a Full Time Ticketing Agent to join our team in Atlantic City for The Hook. This position will be responsible for selling tickets to all shows/events as well as booking restaurant reservations for our Spiegelworld dining establishments. Put your outgoing personality, love of entertainment and first-class guest service skills to work connecting guests with Spiegelworld shows. Agent will function as an ambassador to the company. All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures. This position reports directly to the Manager of Ticketing.
Responsibilities

• Be able to work at all Spiegelworld Ticketing locations as needed.
• Must become proficient with various internal computer programs, ie. AXS, Archtics, SevenRooms, etc.
• Identify and engage with potential guests through face-to-face interactions in a friendly, courteous, and professional manner.
• Notifies supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
• Is a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Promote, upsell and cross-sell all Spiegelworld shows and experiences.
• Handles and must balance large amounts of billback/credit card charges daily.
• Keeps all areas of work cleaned and organized.
• Performs all other job-related duties as requested.
• Ability to meet and exceed sales goals, while working as part of the team.
• Sells and processes orders and revisions and will call for show/events utilizing prompt and courteous service to guests.
• Performs all duties in accordance with departmental and Spiegelworld polices, practices, and procedures.
• Provides answers to guests questions, furnishes detailed information regarding shows and events.

The responsibilities of this position may change from time to time. Spiegelworld reserves the right to add or delete duties and responsibilities at the discretion of the company. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Requirements

• Must be a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• A minimum of one year of entertainment street team, sales, or ticketing experience is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
• Strong work ethic with flexibility to work nights, weekends, and holidays.
• Must have a valid work authorization for the U.S.
• Following a conditional offer of employment, able to show proof of being fully vaccinated, able to get vaccinated within the first 60 days of employment, or have a qualifying medical or religious exception. This will be requested if a condition offer of employment is made.
• Ability to work independently and as part of the team.
• Willing to participate in employer-paid COVID-19 mitigation protocols which include testing and onsite screening.
• Comfortable improvising in the moment as part of the guest experience.
• High school diploma or equivalent.
• Physical requirements include ability to stand and walk for long periods of time; able to lift up to 35 lbs.; type on a keyboard and remain standing before a computer monitor for extended periods of time, be exposed to the elements of the working environment (casino floors, weather etc.)
• Proficient at Microsoft Word and Excel. Experience with AXS or Archtics is a plus.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness.
• Maintain a professional, neat and well-groomed appearance, adhering to Spiegelworld uniform and appearance guidelines.
• Ability to effectively communicate in English, both written and verbal.

Work Schedule / Hours

• Other – Must be flexible if needed for occasional work outside of normal business hours.
• Regular scheduled hours: Work Days: Varies Hours: Varies

Benefits
Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible part-time employees. Benefits include access to a network of support for our employees’ health & well-being, and vacation time & paid time off including holiday pay opportunities. What’s more, Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life.